I agree on your findings. In my previous organization we had Analytics and Dashboards. No matter how many OOTB reports or Dashboards that BMC has provided, our users always found something that is missing in OOTB reports. Something that is important for their day to day tasks. May be it is a new field, formatting or grouping etc... The actual OOTB reports usage as it is less than 5%. But OOTB reports will tell you what is possible by web reporting, analytics, dashboards as a product. Most of the times we end up creating our own reports some times completely new and sometimes build upon an existing OOTB report.
On Tuesday, October 2, 2012 2:00:37 PM UTC-7, Jason Miller wrote: > > ** My customers and I agree the CR reports were a bit underwhelming and > probably would not be used much. I was asked by the CM work group to show > the out of the box reports and there was disappointment that only a few of > the reports would be useful (both CR and web). The group's thought was BMC > would certainly included some out of the box reports that support ITIL best > practices. We only looked at the CM reports so maybe the other areas are > better? > > Does it seem that customers need a wide variety of reports based on their > environment/business? I wonder if that is why the reports were > underutilized? > > Following my customer's train of thought do we need to use > BMC Analytics to the best practice reports "out of the box?" > > Maybe it is time to submit a new > Idea<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support?view=idea> > to > provide best practice reports out of the box with ITSM? :) > > Jason > > On Tue, Oct 2, 2012 at 12:28 PM, Easter, David <[email protected]<javascript:> > > wrote: > >> ** >> >> The Crystal reports are the legacy Crystal based reports that were >> delivered in 7.5.01. They were included as an option in 7.6.04 as a >> courtesy/convenience to customers that wanted to continue using >> BOXI/Crystal Enterprise integration with the Mid-Tier. Web Reporting >> based reports are obviously the path that OOTB reports will follow in the >> future.**** >> >> ** ** >> >> Many of the reports were converted from 7.5.01 Crystal based reports to >> 7.6.0x web reports, but not all. Some of the legacy reports were found to >> be underutilized by customers and thus were not converted. **** >> >> ** ** >> >> -David J. Easter**** >> >> Manager of Product Management, AR System**** >> >> BSM & Atrium Solutions Management**** >> >> BMC Software, Inc.**** >> >> **** >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, liaison or public relations representative for BMC Software, >> Inc.**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected] <javascript:>] *On Behalf Of *Jason Miller >> *Sent:* Tuesday, October 02, 2012 12:09 PM >> *To:* [email protected] <javascript:> >> *Subject:* Re: BOXI needed for ITSM 8.0, 7.6.04**** >> >> ** ** >> >> ** There is the option while installing to import the CR reports as >> well. My guess is many customers have both the web and Crystal Reports.* >> *** >> >> ** ** >> >> This is a screen print from a fresh install of ITSM 7.6.04. Notice how >> the majority of the CM reports are Crystal. I hope many of there were >> converted in 8.0.**** >> >> ** ** >> >> [image: Inline image 1]**** >> >> ** ** >> >> Jason**** >> >> ** ** >> >> On Tue, Oct 2, 2012 at 10:03 AM, Easter, David >> <[email protected]<javascript:>> >> wrote:**** >> >> ** **** >> >> Hi Drew,**** >> >> **** >> >> Your question is a little twisted, so will try to answer and clarify.** >> ** >> >> **** >> >> ITSM 7.6.03 and higher provided OOTB reports using the web reporting >> capability within AR System – not Crystal/BO. Prior to that, the reports >> were Crystal/Business Object based reports. You can create new basic >> reports in AR System 7.6.03 or above using the web reporting capability >> built into AR System. <TRUNCATED>**** >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
