Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, November 01, 2012 12:23 PM To: [email protected] Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett [email protected] Sent by: [email protected] 11/01/2012 11:21 AM Please respond to [email protected] To [email protected] cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: [email protected] Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, "Tauf Chowdhury" <[email protected]> wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair <[email protected]> wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, "Rajesh Nair" <[email protected]> wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
