I have a look at the preferences if any and also try to find out if this a similar case on any other computers as well. In case if i find something new will let u all know about it Thanks Regards On Nov 2, 2012 12:36 AM, "Stroud, Natalie K" <[email protected]> wrote:
> ** > > Rajesh:**** > > ** ** > > No, you do not need to change your client version right now.**** > > ** ** > > I’m having a little trouble understanding your English, but I will try to > explain better.**** > > ** ** > > Can you have your consultant log in via the 7.5 client on a different > computer and try viewing the task? When you log in on your computer and it > works for you, that is one test and it is a good one to start with. > However, that cannot tell us if the problem is with your consultant’s > computer. So if you have the consultant log in via the 7.5 client on a > different computer, we can see if the problem happens ONLY on their > computer.**** > > ** ** > > You can also try deleting your consultant’s Preference file like David > suggested.**** > > ** ** > > Thanks, **** > > ** ** > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > [email protected]**** > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rajesh Nair > *Sent:* Thursday, November 01, 2012 12:42 PM > *To:* [email protected] > *Subject:* Re: [EXTERNAL] Re: Work info in task**** > > ** ** > > ** **** > > We use client version7.5 > But changing the version of the client cannot be a solution? I doudt the > workflow written on the work info for task. It does not returns on double > click as it does for other module. We have to select one by one and say > view.for me it work as gems but for not consultant they are able to view > only the first entry**** > > On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC" < > [email protected]> wrote:**** > > Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the > client. I believe that is what they were referring to. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of [email protected] > Sent: Thursday, November 01, 2012 12:23 PM > To: [email protected] > Subject: Re: [EXTERNAL] Re: Work info in task > > There is a 7.6.04 user tool Thick client. We are currently using it > > Thank you, > > Pascale Sterrett > > > > > [email protected] > Sent by: [email protected] > 11/01/2012 11:21 AM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Re: [EXTERNAL] Re: Work info in task > > > > > > > ** > I’m not sure offhand whether 7.1 is supposed to work with the User Tool > (client). I know 7.6 is mid-tier only. > > And the User Tool does create a cache that occasionally gets corrupted by > changes developers make on the servers. I’ve seen all sorts of odd > behavior from that. Have you had the user who has this problem try > logging in via the client on a different machine? If they don’t have the > problem there, you can try clearing the User Tool’s cache on the affected > machine. > > Where you go to look for the User Tool’s cache depends on what operating > system your computer has and what version of the User Tool you’re running, > but the location is usually the home directory associated with the > installation of the User Tool (where the arcmds folder is located) Log > out of Remedy, delete all folders in the home directory except for arcmds > and NONE of the individual files, then have them log in and try again. > > Good luck! > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS-ITSM Tester > Albuquerque, NM USA > [email protected] > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Rajesh Nair > Sent: Thursday, November 01, 2012 11:57 AM > To: [email protected] > Subject: [EXTERNAL] Re: Work info in task > > ** > One mor thing missed out tauf it via client > On Nov 1, 2012 11:23 PM, "Tauf Chowdhury" <[email protected]> wrote: > ** > Rajesh, > It sounds like it could be a browser or browser cache issue. Did you try > clearing cache and/or using different browser? > > Sent from my iPhone > > On Nov 1, 2012, at 1:48 PM, Rajesh Nair <[email protected]> wrote: > ** > Soory for the incomplete mail > Have an issue seen very recently > In task management if any tries to open the work info add he/she is able > to open only the first work info, if we try to open the any othet then the > systemdoes not select the entry. Only the first one get selected > As an admin it works fine for me. I tried give the user task admin manager > permission but still it does work > Any ideas? Is it a defect > Arsystem 7.1 itsm 7.1 > On Nov 1, 2012 11:13 PM, "Rajesh Nair" <[email protected]> wrote: > Hello listers > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for > your cooperation. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
