Thanks for the input natalie I have scenario on user as well as mine machine as where he login doea not work but mine does. Note this is not happening for nor only one user but its been report by few when woek on tasks On Nov 1, 2012 11:51 PM, "Stroud, Natalie K" <[email protected]> wrote:
> ** > > I’m not sure offhand whether 7.1 is supposed to work with the User Tool > (client). I know 7.6 is mid-tier only.**** > > ** ** > > And the User Tool does create a cache that occasionally gets corrupted by > changes developers make on the servers. I’ve seen all sorts of odd > behavior from that. Have you had the user who has this problem try logging > in via the client on a different machine? If they don’t have the problem > there, you can try clearing the User Tool’s cache on the affected machine. > **** > > ** ** > > Where you go to look for the User Tool’s cache depends on what operating > system your computer has and what version of the User Tool you’re running, > but the location is usually the home directory associated with the > installation of the User Tool (where the arcmds folder is located) Log out > of Remedy, delete all folders in the home directory except for arcmds and > NONE of the individual files, then have them log in and try again. **** > > ** ** > > Good luck!**** > > ** ** > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > [email protected]**** > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rajesh Nair > *Sent:* Thursday, November 01, 2012 11:57 AM > *To:* [email protected] > *Subject:* [EXTERNAL] Re: Work info in task**** > > ** ** > > ** **** > > One mor thing missed out tauf it via client**** > > On Nov 1, 2012 11:23 PM, "Tauf Chowdhury" <[email protected]> wrote:**** > > ** **** > > Rajesh,**** > > It sounds like it could be a browser or browser cache issue. Did you try > clearing cache and/or using different browser? > > Sent from my iPhone**** > > > On Nov 1, 2012, at 1:48 PM, Rajesh Nair <[email protected]> wrote: > **** > > ** **** > > Soory for the incomplete mail**** > > Have an issue seen very recently > In task management if any tries to open the work info add he/she is able > to open only the first work info, if we try to open the any othet then the > systemdoes not select the entry. Only the first one get selected > As an admin it works fine for me. I tried give the user task admin manager > permission but still it does work > Any ideas? Is it a defect > Arsystem 7.1 itsm 7.1**** > > On Nov 1, 2012 11:13 PM, "Rajesh Nair" <[email protected]> wrote:* > *** > > Hello listers**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
