They are not using preference server. But yes i have not checked if thier is a entry thier On Nov 2, 2012 12:19 AM, "David Durling" <durl...@uga.edu> wrote:
> ** > > Rajesh,**** > > ** ** > > Just a thought – are users logging into the Preference Server? (I don’t > recall if that’s relevant to 7.1.) If so, how about removing or > renaming their entry in the AR System User Preference form to see if it > helps, since this is occurring on differenct machines.**** > > ** ** > > David**** > > ** ** > > David Durling**** > > University of Georgia**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair > *Sent:* Thursday, November 01, 2012 2:34 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: [EXTERNAL] Re: Work info in task**** > > ** ** > > ** **** > > Thanks for the input natalie > I have scenario on user as well as mine machine as where he login doea not > work but mine does. > Note this is not happening for nor only one user but its been report by > few when woek on tasks**** > > On Nov 1, 2012 11:51 PM, "Stroud, Natalie K" <nkst...@sandia.gov> wrote:** > ** > > ** **** > > I’m not sure offhand whether 7.1 is supposed to work with the User Tool > (client). I know 7.6 is mid-tier only.**** > > **** > > And the User Tool does create a cache that occasionally gets corrupted by > changes developers make on the servers. I’ve seen all sorts of odd > behavior from that. Have you had the user who has this problem try logging > in via the client on a different machine? If they don’t have the problem > there, you can try clearing the User Tool’s cache on the affected machine. > **** > > **** > > Where you go to look for the User Tool’s cache depends on what operating > system your computer has and what version of the User Tool you’re running, > but the location is usually the home directory associated with the > installation of the User Tool (where the arcmds folder is located) Log out > of Remedy, delete all folders in the home directory except for arcmds and > NONE of the individual files, then have them log in and try again. **** > > **** > > Good luck!**** > > **** > > *Natalie Stroud***** > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > nkst...@sandia.gov**** > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair > *Sent:* Thursday, November 01, 2012 11:57 AM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: Work info in task**** > > **** > > ** **** > > One mor thing missed out tauf it via client**** > > On Nov 1, 2012 11:23 PM, "Tauf Chowdhury" <taufc...@gmail.com> wrote:**** > > ** **** > > Rajesh,**** > > It sounds like it could be a browser or browser cache issue. Did you try > clearing cache and/or using different browser? > > Sent from my iPhone**** > > > On Nov 1, 2012, at 1:48 PM, Rajesh Nair <rajesh.nair....@gmail.com> wrote: > **** > > ** **** > > Soory for the incomplete mail**** > > Have an issue seen very recently > In task management if any tries to open the work info add he/she is able > to open only the first work info, if we try to open the any othet then the > systemdoes not select the entry. Only the first one get selected > As an admin it works fine for me. I tried give the user task admin manager > permission but still it does work > Any ideas? Is it a defect > Arsystem 7.1 itsm 7.1**** > > On Nov 1, 2012 11:13 PM, "Rajesh Nair" <rajesh.nair....@gmail.com> wrote:* > *** > > Hello listers**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
