Try removing the licenses from their people form record and then add the users back in. You could also try adding more user licenses temporarily. Once you get the users back in you could remove the extra licenses.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Friday, November 09, 2012 10:25 PM To: [email protected] Subject: Re: ITSM 7.6.04 - User Permissions They are correct in the CTM:People Permissions Group form, but when I try to put them back in the User form, they tell me there are not enough licenses. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Friday, November 09, 2012 8:16 PM To: [email protected] Subject: Re: ITSM 7.6.04 - User Permissions How did you delete the permissions? Are the records deleted from CTM People permission groups form? Sent from my iPhone On Nov 9, 2012, at 8:52 PM, "Sanford, Claire" <[email protected]> wrote: > I thought I was being clever and deleted the Application License info from about 10 users records. I wanted to make a wholesale change rather than do them one at a time. > > The problem is that the system is now telling me I have exceeded my license count and won't let me assign them the licenses. > I know I have them available because 5 of the 10 had them already. > > What do I need to do to fix this? Of course it is Friday evening and support has gone home! > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > [email protected] > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
