Hi Claire; I suggest you to go direct to the user form and query by License type and try to override what you did, also as Tauf says, go to CTM People permission form and query records for the users you modified, and manually delete duplicate records if any.
Cheers Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 09/11/2012, a las 19:51, "Sanford, Claire" <claire.sanf...@memorialhermann.org> escribió: > I thought I was being clever and deleted the Application License info from > about 10 users records. I wanted to make a wholesale change rather than do > them one at a time. > > The problem is that the system is now telling me I have exceeded my license > count and won't let me assign them the licenses. > I know I have them available because 5 of the 10 had them already. > > What do I need to do to fix this? Of course it is Friday evening and support > has gone home! > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
