I have recently mentioned this behavior to a few people in our organization where app ITSM app licensing is already a very hot issue. I am going to have to explain this same *issue* to management in the near future. We have not deployed ITSM yet so users have not been affected yet.
I am in total agreement with Claire, there needs to be very specific guidance/information on the very scenario she describes. BMC promoted the AR System Customizable Home Page when it was release, and rightful so. It is great to have the ability to login and see multiple dashboards/queues when you first login. It appears to me that using this page is the recommended default and probably a best practice. The problem is you take a license hit by using this page as the default with one of the app consoles. Why should user A who is going into respond to an Incident have any effect on the available CM licenses just because that is also part of their role (just not at this very moment)? Jason On Tue, Nov 13, 2012 at 11:43 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > David, > > LJ asked my follow up question. Just because something is shown in the > console, does that mean they are using the license? Would it use both the > INC and the CHG? I guess it doesn't matter if it does them both, but it > kind of does where floating licenses are concerned. > > The documentation is not clear. It is kind of vague where a console is > concerned. Having to explain to management that someone uses a license > just by pulling up a console is difficult without something to back that > statement up. > > Claire > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Tuesday, November 13, 2012 1:17 PM > To: arslist@ARSLIST.ORG > Subject: Re: When is a Floating Application License "Consumed" > > David, > That would be a Remedy floating license though, correct? What about in > the instance that he is describing, where the query is coming from Incident > and Change...would that same user then consume both a Change AND an > Incident floating license at the same time? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Easter, David > Sent: Tuesday, November 13, 2012 12:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: When is a Floating Application License "Consumed" > > It's in the documentation... > > " When a user who is assigned a Floating license logs in to AR System, the > user is given a Read license. When the user attempts to perform a search, > modify, or submit operation, AR System checks for an available Floating > license, and the following occurs: > > - If a Floating license is available, the user is granted write access to > requests. The user retains write access until the Floating license is > released (for more information, see "Releasing floating licenses" on page > 53). > - If no Floating licenses are available, the user is notified and > continues to use the Read license until a Floating license becomes > available." > > Many applications, including BMC Remedy ITSM applications, perform a > search on behalf of the user when launching informational consoles. Thus, > the users may consume a floating token even if they have not yet performed > a modify or submit. > > -David J. Easter > Manager of Product Management, AR System BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire > Sent: Tuesday, November 13, 2012 10:58 AM > To: arslist@ARSLIST.ORG > Subject: When is a Floating Application License "Consumed" > > At WWRUG12 there were many conversations revolving around application > licenses. The answers varied depending on who answered your question. > > Does anyone have a definitive answer for when a license is consumed? I > need to explain the process to management and I am not quite sure I > understand it correctly. > > An example of the main question would be: > > Susie has a floating Licenses for both Change and Incident Management. > She logs into ITSM and is on the SHR:Landing Console and her team has > Change Requests in their queue along with Incidents. Her curser is on the > first entry in the table. > > > Does she latch onto and "consume" a license for Change Management (and > Incident) even if she has not opened a ticket on her screen? All she sees > is the table containing the list of tickets in her queue. > > > I know there are many license threads in the Communities and here on > ARSList, but none of the give an answer other than talk to your salesman. > The salesmen don't know when a license is consumed. They just know how to > sell you more. > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
