OK - finally logged an idea... https://communities.bmc.com/communities/ideas/1515
-John On Tue, Nov 13, 2012 at 1:53 PM, Stroud, Natalie K <[email protected]>wrote: > So it is reasonable to assume that any console with a table is an > 'informational console'? > > Natalie > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Grooms, Frederick W > Sent: Tuesday, November 13, 2012 12:46 PM > To: [email protected] > Subject: [EXTERNAL] Re: When is a Floating Application License "Consumed" > > Claire, You have to remember that any search should make a license > consume, and it takes a search to display data in a table. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Sanford, Claire > Sent: Tuesday, November 13, 2012 1:43 PM > To: [email protected] > Subject: Re: When is a Floating Application License "Consumed" > > David, > > LJ asked my follow up question. Just because something is shown in the > console, does that mean they are using the license? Would it use both the > INC and the CHG? I guess it doesn't matter if it does them both, but it > kind of does where floating licenses are concerned. > > The documentation is not clear. It is kind of vague where a console is > concerned. Having to explain to management that someone uses a license > just by pulling up a console is difficult without something to back that > statement up. > > Claire > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Tuesday, November 13, 2012 1:17 PM > To: [email protected] > Subject: Re: When is a Floating Application License "Consumed" > > David, > That would be a Remedy floating license though, correct? What about in > the instance that he is describing, where the query is coming from Incident > and Change...would that same user then consume both a Change AND an > Incident floating license at the same time? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Easter, David > Sent: Tuesday, November 13, 2012 12:10 PM > To: [email protected] > Subject: Re: When is a Floating Application License "Consumed" > > It's in the documentation... > > " When a user who is assigned a Floating license logs in to AR System, the > user is given a Read license. When the user attempts to perform a search, > modify, or submit operation, AR System checks for an available Floating > license, and the following occurs: > > > > - If a Floating license is available, the user is granted write access to > requests. The user retains write access until the Floating license is > released (for more information, see "Releasing floating licenses" on page > 53). > - If no Floating licenses are available, the user is notified and > continues to use the Read license until a Floating license becomes > available." > > Many applications, including BMC Remedy ITSM applications, perform a > search on behalf of the user when launching informational consoles. Thus, > the users may consume a floating token even if they have not yet performed > a modify or submit. > > -David J. Easter > Manager of Product Management, AR System BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Sanford, Claire > Sent: Tuesday, November 13, 2012 10:58 AM > To: [email protected] > Subject: When is a Floating Application License "Consumed" > > At WWRUG12 there were many conversations revolving around application > licenses. The answers varied depending on who answered your question. > > Does anyone have a definitive answer for when a license is consumed? I > need to explain the process to management and I am not quite sure I > understand it correctly. > > An example of the main question would be: > > Susie has a floating Licenses for both Change and Incident Management. > She logs into ITSM and is on the SHR:Landing Console and her team has > Change Requests in their queue along with Incidents. Her curser is on the > first entry in the table. > > > Does she latch onto and "consume" a license for Change Management (and > Incident) even if she has not opened a ticket on her screen? All she sees > is the table containing the list of tickets in her queue. > > > I know there are many license threads in the Communities and here on > ARSList, but none of the give an answer other than talk to your salesman. > The salesmen don't know when a license is consumed. They just know how to > sell you more. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
