Hi,
The customer got this in writing, I think. Their sales rep says the can
not use a Service Desk license to run Custom apps. They need to purchase
an extra "Service Management Specialist Fixed/Floating" to allow users to
run their home grown applications.
My understanding of licenses and the license agreement, if we skip the
discussion about Write/Read licenses etc, are:
A. Fixed licenses can be shared across servers for the same user
B. Floating licenses can be moved around to different servers, for example
if you own 100 licenses you can put 70 on one server and 30 on another.
The same apply to Fixed licenses if you have a different set of users that
will make use of them.
C. A Suite License gives you permission to run all applications plus the
basic AR User license needed at the bottom
D. A Service Desk license gives you permission to run Incident, Problem
and the also the underlying AR User license
E. If you want to move 30 of your AR User Floating licenses to another
server with a home grown application, you have to choose which
license-pack you move. You can choose either Service Desk Float, Suite
Float or maybe Asset Float. If we choose Service Desk Float this means:
ITSM server: -30 AR User Float
ITSM server: -30 Incident Float
ITSM server: -30 Problem Float
Home-grown server: +30 AR User Float
Any other comments?
Best Regards - Misi, RRR AB, http://rrr.se
> Good morning Misi,
>
> I would ask to see it in writing. When I was trying to make sure my
> companies licenses were correct, it took a number of conversations until I
> got the correct information. The Blue licensing model, seems to have a
> number of questions and miss information.
>
> Good luck and let us know what you find out.
>
> Howard
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, November 27, 2012 3:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Blue (new) license agreement issues...
>
> Hi,
>
> I have a client with Service Desk Fixed/Floating licenses.
>
> Technically, 1 Service Desk Fixed/Floating license equals this:
> 1 AR User Fixed/Floating
> 1 Incident Mgmt Fixed/Floating
> 1 Problem Mgmt Fixed/Floating
>
> They are told that they are NOT allowed to run home-grown forms on a
> Service Desk Fixed/Floating license!
>
> If we go into more details, they want to move some of the Service Desk
> Fixed/Floating licenses to a separate server where the home grown license
> resides. But to me, that should make no difference.
>
> Any input on this?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
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>
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