Hi,
The "misunderstanding" as such has been sorted out. And both parties seems
to have been correct.
I was correct in that Service Desk User licenses can normally be used for
custom applications. So no one needs to worry.
In this specific case however, the customer had a special clause in their
license agreement stating that they could NOT use the licenses for custom
applications.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Sounds to me like there may be information missing on both sides, but
> here's the raw information.
>
> Under Suite (blue) licensing, license entitlement is sold in bundles. So
> for the "Service Desk User" bundle, you get the following entitlements:
>
> AR User Fixed
> Incident Mgmt Fixed
> Problem Mgmt Fixed
>
> Or
>
> AR User Floating
> Incident Mgmt Floating
> Problem Mgmt Floating
>
> The AR User portion of the bundle _can_ be used for custom/bespoke
> applications or extensions. However, obviously the Incident/Problem
> licenses require that the AR User license be present on the same AR System
> server to operate - i.e. you can't install the AR User on one system and
> the Incident/Problem on another and expect to use Incident/Problem on the
> second system.
>
> Fixed licenses are site licenses - they are associated with a named user.
> Thus the same human being is entitled to use the purchased fixed
> entitlement on multiple instance, but _only_ if the login name is exactly
> the same on every instance.
>
> Floating licenses are linked to an instance, but can be shared by multiple
> human beings. The number of people that can concurrently be logged in
> equals the number of installed floating user licenses. Even if the same
> human being goes to a second instance, they will need to access a second
> purchased floating license.
>
> So two possibilities:
>
> 1. If Fixed was purchased, the fixed licenses could be activated on a
> second instance as long as they are assigned to the same named user with
> the same login name. The AR System User license could be used to power a
> custom/bespoke application.
>
> 2. If floating, the licenses would all have to be deactivated on the first
> instance and then enabled on the second instance. The floating AR System
> User license could be used then to power either Incident/Problem or a
> custom/bespoke application.
>
>
> So one outstanding question is - which bundle did they buy?
>
> Thanks,
>
> David J. Easter
> Product Line Manager, AR System
> BSM & Atrium Solutions Mgmt
> BMC Software, Inc.
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Tuesday, November 27, 2012 5:53 AM
> To: [email protected]
> Subject: Re: Blue (new) license agreement issues...
>
> I would disagree, because part of that stack is a Remedy base
> license....which is all that's needed to run custom apps....I would
> certainly get clarification directly from BMC on this one.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, November 27, 2012 6:35 AM
> To: [email protected]
> Subject: Re: Blue (new) license agreement issues...
>
> Hi L.J.,
>
> They say we can't move the entire license stack, and then run a home-grown
> application on that license.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Misi,
>> So are you saying that they want to move the AR User, but not the
>> Incident/Problem, or that they want to move the entire stack to
>> another server, even though the other server doesn't contain service
>> desk....I would imagine that moving the entire license stack would be
>> possible....it would be using a more expensive license than necessary
>> (only need the AR License)...but as long as it isn't being used in
>> more than one environment at a time, I can't see it as being a problem.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, November 27, 2012 1:52 AM
>> To: [email protected]
>> Subject: Blue (new) license agreement issues...
>>
>> Hi,
>>
>> I have a client with Service Desk Fixed/Floating licenses.
>>
>> Technically, 1 Service Desk Fixed/Floating license equals this:
>> 1 AR User Fixed/Floating
>> 1 Incident Mgmt Fixed/Floating
>> 1 Problem Mgmt Fixed/Floating
>>
>> They are told that they are NOT allowed to run home-grown forms on a
>> Service Desk Fixed/Floating license!
>>
>> If we go into more details, they want to move some of the Service Desk
>> Fixed/Floating licenses to a separate server where the home grown
>> license resides. But to me, that should make no difference.
>>
>> Any input on this?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> ______________________________________________________________________
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>
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