1. If you are in server group then this could be the root cause for the Overview not working with plugins getting missed out.
2. Look into the arjavaplugin.log and search for any specific error: Example: *Caused by: ERROR (99020): Failed to retrieve Server-Connect-Name nor Server-Name from ar.cfg.; Check plugin log file for details* *at com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig.getException(PluginARUserConfig.java:219) * *at com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig.getUser(PluginARUserConfig.java:76) * *at com.bmc.itsm.conquery.ardbc.conquery.Query.init(Query.java:51)* 3. If you see this error or anything related to Server Connect Name, then you need to open the ar.cfg/conf file and add the following parameter:* * Server-Connect-Name: xxx-server-name 4. Restart the AR Server. Hope this helps. Regards, Kunal On Tue, Dec 18, 2012 at 11:41 PM, Brittain, Mark <[email protected]>wrote: > ** > > Hi All,**** > > ** ** > > Interesting situation on my dev server. When I log on through a browser, > the Overview Console displays but no Incidents or Changes are listed. If I > go to the Incident or Change Consoles, they are there. No errors are > encountered and the active link logs look the same between dev and prod. If > not what checks can I see the differences?**** > > ** ** > > ARS 7.6.04 SP3**** > > ITSM 7.6.04 SP2**** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > [email protected]**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
