Depending on what OS you are running for Remedy , check in task manager (windows) (or on Unix check ps -ef |grep java) to see whether JAVA process that loads conquer.jar file is shown there? If yes then ardbc.appquery plugin is getting loaded. If not then please check the arjavaplugin.log to see whether it shows ARSYS.ARDBC.APPQUERY plugin getting loaded.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, December 19, 2012 2:38 AM To: [email protected] Subject: Re: Overview Console not displaying ** Hi Kunal, I think you may have hit on something. Keep forgetting this is a server group. First I checked the ar.config file and the Server Connect Name is present and correct. Next I checked the arjavaplugin.log and found the following entries Vendor form: SHR:ARDBC_OverviewConsoletemplate has not been properly registered. Now I guess the question is what to do about it? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kunal das Sent: Tuesday, December 18, 2012 3:30 PM To: [email protected] Subject: Re: Overview Console not displaying ** 1. If you are in server group then this could be the root cause for the Overview not working with plugins getting missed out. 2. Look into the arjavaplugin.log and search for any specific error: Example: Caused by: ERROR (99020): Failed to retrieve Server-Connect-Name nor Server-Name from ar.cfg.; Check plugin log file for details at com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig.getException(PluginARUserConfig.java:219) at com.bmc.itsm.common.utils.arapihelpers.PluginARUserConfig.getUser(PluginARUserConfig.java:76) at com.bmc.itsm.conquery.ardbc.conquery.Query.init(Query.java:51) 3. If you see this error or anything related to Server Connect Name, then you need to open the ar.cfg/conf file and add the following parameter: Server-Connect-Name: xxx-server-name 4. Restart the AR Server. Hope this helps. Regards, Kunal On Tue, Dec 18, 2012 at 11:41 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Hi All, Interesting situation on my dev server. When I log on through a browser, the Overview Console displays but no Incidents or Changes are listed. If I go to the Incident or Change Consoles, they are there. No errors are encountered and the active link logs look the same between dev and prod. If not what checks can I see the differences? ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335<tel:315-453-2912%20x5335> Mobile: 315-882.5360<tel:315-882.5360> ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
