I guess it is only the Pending status reason you can pick from the process flow bar. You need the AL to set the field when you load the screen. Did you add the menu option to the z1D_Status_Reason field?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 11:04 AM To: [email protected] Subject: Re: Add status reason to "In Progress" status ** Thanks. I've done the first two items as mentioned in the OP. It's funny the KB article didn't mention anything about the selection code matching the menu ID and that the selection code field on sys:status reason menu items cannot be modified even when creating a new record. I'm not sure I understand what a status reason has to do with an entry in the process flow bar. I just to choose a status reason for incidents in the 'In Progress' status. Seems a simple enough concept. In any case, I found the AL that was clearing the field (HPD:SHR:OnDisplay_100_SetTempStatusReason) though that's not the only issue. I disabled that AL and now I can select the reason, press 'save' and the field remains. If I re-open the record, the field is once again empty. Not sure where to look now. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 10:23 AM To: [email protected] Subject: Re: Add status reason to "In Progress" status ** Ron - was looking for something else but found this on BMC's site https://kb.bmc.com/infocenter/index?page=content&id=KA298073&actp=search &viewlocale=en_US&searchid=1357237212596 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 9:48 AM To: [email protected] Subject: Re: Add status reason to "In Progress" status ** I haven't done a status reason for Incident but I have for Change. Did you update the SYS:Status Reason Menu Items form? You will have to add a record there. If you want it to show in the flow bar you will have to add records to the VIS:ProcessFlowStructureSetup form. Don't forget the Interface form too. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 8:46 AM To: [email protected] Subject: Add status reason to "In Progress" status ** Hello all, I've added the reasons to this status in the status_reason_hidden field and entries to the sys:status reason menu items form. The reasons appear on the HPD:Help Desk screen but when I save an entry, the reason field is blanked out. I looked to see if I could find an active link that's wiping out the value and I first thought it was HPD:INC:Status_100_ClearReason but even after disabling that object, the entry is still wiped out. I'm not sure where to look now. Any thoughts? Thanks again, Ron _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
