I did this recently there is code that removes the status reason based on selections from. Take a look at filter HPD:INC:ClearStatusReason_210 and add 'status' !="In Progress"
On Jan 3, 2013, at 4:17 PM, "Peters, Ron" <[email protected]> wrote: > ** > Yep, I don’t care about the flow bar. I had already made the field read/write > so I could create entries to match the hidden status reason ID field. I had > done this a year or so ago to add a reason to the resolved status and that > seemed to work fine. It’s weird that with the in progress status the reason > keeps getting wiped out. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Cecil, Ken > Sent: Thursday, January 03, 2013 12:56 PM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > Ron, > > I did this recently with In Progress and Assigned Status Reasons. You are on > the right track and almost there as long as you don’t care about the process > flow bar stuff… > > The selection code on the record does need to match the Menu ID. > > “…that the selection code field on sys:status reason menu items cannot be > modified even when creating a new record…” > > This is a known bug. You need to do is edit the SYS:Status Reason Menu Items > form and make that field editable. Then for any records you create make that > match the menu id on the hidden status reason field. > > > Ken. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Peters, Ron > Sent: Thursday, January 03, 2013 3:45 PM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > I see the pending option on the flow bar, I didn’t know it was there before. > Typically I’ve just manually set the status to pending and chosen a reason. > I’d like to do the same for in progress. > > I went through all the AL’s for ‘Window Loaded’ on HPD:Help Desk and only > found one that sets the z1D_CurrentDatabaseStatus field to $Status$ which > isn’t the status reason field. It’s likely I’m missing something. > > I believe the z1D_status_reason field gets its menu options from a menu > object that pulls up from the status reason menu items. Not sure what I would > do different there. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS > Sent: Thursday, January 03, 2013 11:18 AM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > I guess it is only the Pending status reason you can pick from the process > flow bar. You need the AL to set the field when you load the screen. Did > you add the menu option to the z1D_Status_Reason field? > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Peters, Ron > Sent: Thursday, January 03, 2013 11:04 AM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > Thanks. I’ve done the first two items as mentioned in the OP. It’s funny the > KB article didn’t mention anything about the selection code matching the menu > ID and that the selection code field on sys:status reason menu items cannot > be modified even when creating a new record. > > I’m not sure I understand what a status reason has to do with an entry in the > process flow bar. I just to choose a status reason for incidents in the ‘In > Progress’ status. Seems a simple enough concept. > > In any case, I found the AL that was clearing the field > (HPD:SHR:OnDisplay_100_SetTempStatusReason) though that’s not the only issue. > I disabled that AL and now I can select the reason, press ‘save’ and the > field remains. If I re-open the record, the field is once again empty. > > Not sure where to look now. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS > Sent: Thursday, January 03, 2013 10:23 AM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > Ron – was looking for something else but found this on BMC’s site > > https://kb.bmc.com/infocenter/index?page=content&id=KA298073&actp=search&viewlocale=en_US&searchid=1357237212596 > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS > Sent: Thursday, January 03, 2013 9:48 AM > To: [email protected] > Subject: Re: Add status reason to "In Progress" status > > ** > I haven’t done a status reason for Incident but I have for Change. Did you > update the SYS:Status Reason Menu Items form? You will have to add a record > there. If you want it to show in the flow bar you will have to add records > to the VIS:ProcessFlowStructureSetup form. > > Don’t forget the Interface form too. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Peters, Ron > Sent: Thursday, January 03, 2013 8:46 AM > To: [email protected] > Subject: Add status reason to "In Progress" status > > ** > Hello all, > > I’ve added the reasons to this status in the status_reason_hidden field and > entries to the sys:status reason menu items form. The reasons appear on the > HPD:Help Desk screen but when I save an entry, the reason field is blanked > out. > > I looked to see if I could find an active link that’s wiping out the value > and I first thought it was HPD:INC:Status_100_ClearReason but even after > disabling that object, the entry is still wiped out. I’m not sure where to > look now. > > Any thoughts? > > Thanks again, > Ron > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > This email and any files transmitted with it are confidential and intended > solely for the addressee. If you have received this email in error please > notify the system manager. Subject to local law, communications (including > traffic data) with Hubbell may be monitored by our systems [or a third > party's systems on our behalf] for the purposes of security and the > assessment of internal compliance with Hubbell policies. This footnote also > confirms that this email message has been swept for the presence of computer > viruses. > www.hubbell.com - Hubbell Incorporated > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
