quote from ticket - "bring up the form in Dev. Studio, remove these menu fields (one at a time) and re-add them and save the form. Then flush MT cache and retest.... see if that corrects the problem"
Regards,
Tony
From: "Joe D'Souza" <[email protected]>
To: [email protected],
Date: 01/08/2013 02:11 PM
Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
**
What specifically did they (BMC Support) mean by dropping and re-adding
components? Recreating the objects that had those missing or improper gifs?
Joe
From: Action Request System discussion list(ARSList) [
mailto:[email protected]] On Behalf Of Anthony Jurado Jr
Sent: Tuesday, January 08, 2013 12:10 PM
To: [email protected]
Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...
Hi,
We upgraded our dev server and midtier to 7.6.04 several weeks ago. Since
then, pages displayed in the MT do not show some standard gif images- e.g.,
the arrow for pull-down menus, the elipses for text area, etc. BMC support
offered the solution of dropping and and re-adding the components. (We're
not real excited by that prospect.) We haven't really had time to play
with debugging it on our own yet, as the team is wrapping up a critical
project due at the end on Jan.
Regards,
Tony
Inactive hide details for "Joe D'Souza" ---01/07/2013 10:05:47
PM---Question 1 Although the versions and patch releases in the "Joe
D'Souza" ---01/07/2013 10:05:47 PM---Question 1 Although the versions and
patch releases in the past had barely been
From: "Joe D'Souza" <[email protected]>
To: [email protected],
Date: 01/07/2013 10:05 PM
Subject: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and
004...
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
**
Question 1
Although the versions and patch releases in the past had barely been
chronologically consistent, BMC has managed to do a fair job of keeping
this fairly consistent over the past few releases, both major and
maintenance.
However I do not see a patch 003 for the ITSM application. I see one for
the AR Server, Approval, Atrium, RKM and almost all other complimentary
tools with the exception of the ITSM suite.
Was patch 003 never released for the ITSM suite??
Was it released and then recalled?
Question 2
Is patch 004 for 7.6.04 released for the whole suite? Are there any major
problems anyone had with it?
Joe
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