0.o Never seen that suggestion before. I assume that flushing the MT cache and such has been tried and didn't work?
Rick On Tue, Jan 8, 2013 at 11:15 AM, Anthony Jurado Jr <[email protected]>wrote: > ** > > quote from ticket - "bring up the form in Dev. Studio, remove these menu > fields (one at a time) and re-add them and save the form. > Then flush MT cache and retest.... see if that corrects the problem" > > Regards, > Tony > > [image: Inactive hide details for "Joe D'Souza" ---01/08/2013 02:11:12 > PM--- What specifically did they (BMC Support) mean by dropping]"Joe > D'Souza" ---01/08/2013 02:11:12 PM--- What specifically did they (BMC > Support) mean by dropping and re-adding > > > > From: > > > "Joe D'Souza" <[email protected]> > > To: > > > [email protected], > > Date: > > > 01/08/2013 02:11 PM > > Subject: > > > Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... > > Sent by: > > > "Action Request System discussion list(ARSList)" <[email protected]> > ------------------------------ > > > > ** > > What specifically did they (BMC Support) mean by dropping and re-adding > components? Recreating the objects that had those missing or improper gifs? > > Joe > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Anthony > Jurado Jr* > Sent:* Tuesday, January 08, 2013 12:10 PM* > To:* [email protected]* > Subject:* Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... > > > Hi, > > We upgraded our dev server and midtier to 7.6.04 several weeks ago. > Since then, pages displayed in the MT do not show some standard gif > images- e.g., the arrow for pull-down menus, the elipses for text area, > etc. BMC support offered the solution of dropping and and re-adding the > components. (We're not real excited by that prospect.) We haven't really > had time to play with debugging it on our own yet, as the team is wrapping > up a critical project due at the end on Jan. > > Regards, > Tony > > [image: Inactive hide details for "Joe D'Souza" ---01/07/2013 10:05:47 > PM---Question 1 Although the versions and patch releases in the]"Joe > D'Souza" ---01/07/2013 10:05:47 PM---Question 1 Although the versions and > patch releases in the past had barely been > > > From: > > > "Joe D'Souza" <[email protected]> > > To: > > > [email protected], > > Date: > > > 01/07/2013 10:05 PM > > Subject: > > > ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... > > Sent by: > > > "Action Request System discussion list(ARSList)" <[email protected]> > ------------------------------ > > > > > ** * > Question 1* > Although the versions and patch releases in the past had barely been > chronologically consistent, BMC has managed to do a fair job of keeping > this fairly consistent over the past few releases, both major and > maintenance. > > However I do not see a patch 003 for the ITSM application. I see one for > the AR Server, Approval, Atrium, RKM and almost all other complimentary > tools with the exception of the ITSM suite. > > Was patch 003 never released for the ITSM suite?? > > Was it released and then recalled? > * > Question 2* > Is patch 004 for 7.6.04 released for the whole suite? Are there any major > problems anyone had with it? > > Joe > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
