That's what I thought. I have been doing a variation of that when I saw sporadic problem like that.. the funda behind that 'fix' is you change the display property of the affected part - for eg if the edit box doesn't appear right change the hide show attribute of it, or if the menu does not appear right, detach it and then add it.. I have got better results by saving the form twice, once after making that 'negative' change, and then after adding the property back..
Unfortunately for the problem you are having, I have noticed that to be the only solution. Hopefully not too many objects per form are screwed up. Remember to flush the MT cache at both those times.. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anthony Jurado Jr Sent: Tuesday, January 08, 2013 2:15 PM To: [email protected] Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... quote from ticket - "bring up the form in Dev. Studio, remove these menu fields (one at a time) and re-add them and save the form. Then flush MT cache and retest.... see if that corrects the problem" Regards, Tony Inactive hide details for "Joe D'Souza" ---01/08/2013 02:11:12 PM--- What specifically did they (BMC Support) mean by dropping"Joe D'Souza" ---01/08/2013 02:11:12 PM--- What specifically did they (BMC Support) mean by dropping and re-adding From: "Joe D'Souza" <[email protected]> To: [email protected], Date: 01/08/2013 02:11 PM Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... Sent by: "Action Request System discussion list(ARSList)" <[email protected]> _____ ** What specifically did they (BMC Support) mean by dropping and re-adding components? Recreating the objects that had those missing or improper gifs? Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anthony Jurado Jr Sent: Tuesday, January 08, 2013 12:10 PM To: [email protected] Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... Hi, We upgraded our dev server and midtier to 7.6.04 several weeks ago. Since then, pages displayed in the MT do not show some standard gif images- e.g., the arrow for pull-down menus, the elipses for text area, etc. BMC support offered the solution of dropping and and re-adding the components. (We're not real excited by that prospect.) We haven't really had time to play with debugging it on our own yet, as the team is wrapping up a critical project due at the end on Jan. Regards, Tony Inactive hide details for "Joe D'Souza" ---01/07/2013 10:05:47 PM---Question 1 Although the versions and patch releases in the "Joe D'Souza" ---01/07/2013 10:05:47 PM---Question 1 Although the versions and patch releases in the past had barely been From: "Joe D'Souza" <[email protected]> To: [email protected], Date: 01/07/2013 10:05 PM Subject: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004... Sent by: "Action Request System discussion list(ARSList)" <[email protected]> _____ ** Question 1 Although the versions and patch releases in the past had barely been chronologically consistent, BMC has managed to do a fair job of keeping this fairly consistent over the past few releases, both major and maintenance. However I do not see a patch 003 for the ITSM application. I see one for the AR Server, Approval, Atrium, RKM and almost all other complimentary tools with the exception of the ITSM suite. Was patch 003 never released for the ITSM suite?? Was it released and then recalled? Question 2 Is patch 004 for 7.6.04 released for the whole suite? Are there any major problems anyone had with it? Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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