Sylvia, Have a look at this article, it might be of some assistance. It contains the information you've requested. I thought some others might like to see it as well. For additional information, feel free to reach out to me directly.
http://www.itsmuniversity.net/state-of-the-itsm-market-release-7/ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com<mailto:lee.cul...@northcraftanalytics.com> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Click on "View Demo" to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, January 11, 2013 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: ServiceNow as SRM replacement? ** ** Their main argument is that SNOW was designed for the modern cloud architectures, as opposed to AR System & ITSM which had to adapt. I'm still looking for plain numbers to see how Remedy Force and Remedy On Demand are doing worldwide. By the way, SNOW can be run either as SaaS or on-premise. I don't know much more about SNOW, but competition is always a good thing. On Fri, Jan 11, 2013 at 3:01 PM, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: ** Could be the ole "grass is greener on the other side" bit. For the specific thing that I was talking about, it seems that SNow is making a push to get their foot in the door by offering their service catalog functionality sitting in top of Remedy. Sent from my iPhone On Jan 11, 2013, at 8:53 AM, Lisa Kemes <lisa.ke...@gmail.com<mailto:lisa.ke...@gmail.com>> wrote: ** Why do people feel the need to switch to Service Now to begin with? Just curious..... Lisa Kemes On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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