A former colleague who is very knowledgeable with Remedy started working with Service Now a few years back. The last time I heard from him, he seemed to be pretty happy with the capabilities of Service Now. I've not tried it any further than watching demos, but it didn't seem that great to me. However, since someone whose opinion on Remedy I trust seems to think highly of it, I don't think we can completely dismiss it.
Remedy is great, but there are some things that hold it back. All ITSM apps should have WYSIWYG editors on the Notes fields, for example. Real SSO where you don't have to log in to the application at all if you are on your corporate network should be included out of the box. The GUI should be streamlined even further instead of going back to adding even more tabs like 8.0 does (although to be fair, while I am not happy to see a return of the Categorization tab, my users are.) Remedy is a great toolset and I still think the best ITSM suite out there, but there needs to be a lot of movement forward and in some cases disruptive redesign to stay in the lead. I'd much rather see BMC focus on continuing to clean up the interface before they add more features like Twitter integrations and stuff that isn't as important. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 5:38 PM To: [email protected] Subject: ServiceNow as SRM replacement? All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
