Thanks Fred! it seems like if we don't flush the cache on the midtier, it doesn't happen. But I'd say it's rare that we do not do a flush cache in that instance.
We will start doing that as well to see if it helps. -----Original Message----- The MidTier is just another client so flushing the cache on it will have nothing to do with the User tool. It sounds more like something happening when you update the forms/workflow. After we do an update we tell the users to clear their cache for the User tool Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mary Dollus Sent: Tuesday, January 22, 2013 8:29 AM To: [email protected] Subject: Garbled User tool screens Morning! When we flush our midtier servers after we have updated forms/workflow on our servers, from time to time users will experience what they see as a garbled screen when they open a form using the User tool. What they are actually seeing is a different view than is identified in the Application. For instance if we have 2 views on a form, Support and Admin, we define Support in the application as the primary view. Sporadically, they will see the Admin view; which contains all the fields and is rather messy sometimes. ------------ This is the feedback we received from BMC this morning: "Looking at the answers and explaination it seems like there might be a issue with the User tool cache. I would lke you to try the following for the users who are getting this issue. 1. Delete the records for this userd from the AR System User Preference form. 2. Change the home directory of the User tool and restart the User tool." ------------ Has anyone else experienced this? Thanks!!! Mary Dollus ARS 7.6.04 Oracle/UNIX _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
