I think this will be enough , what Rick suggest to get reflection .
hey is it working now?
+Just Clear the browser cache, close the browser and again open it ,
then try.
-Anuja
On 1/30/2013 1:40 AM, Jason Miller wrote:
**
Hi Rick,
Where are the files you are deleting on the MT server? I am clearing
..\BMC Software\ARSystem\midtier\cache but the MT is still not serving
up the most recent version of an AL I modified.
I have flushed the cache, cleared the browser cache and stopped TC to
delete the cache files.
ARS/MT 8.0
Jason
On Tue, Jan 22, 2013 at 9:37 PM, Rick Westbrock <rwestbr...@qmxs.com
<mailto:rwestbr...@qmxs.com>> wrote:
We have seen a similar problem in the mid-tier, instead of
flushing the cache we now stop Tomcat to delete the cache files
manually then restart Tomcat. Rebuilding all the cache files from
start seems to resolve the issues (which were users having
problems with fields and workflow after an MT cache flush).
-Rick
___________________________
Rick Westbrock
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Stroud, Natalie K
Sent: Tuesday, January 22, 2013 7:57 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: [EXTERNAL] Garbled User tool screens
Mary:
Not specifically, but we have seen various random weird behaviors
with forms accessed via the User Tool, usually after we've made
updates to the form. Rather than changing the home directory as
you were advised, we found that if we just have the user clear out
all folders in their home directory except for the arcmds folder
and leave the individual files alone (because most of those
pertain to login credentials and/or the ability to dump reports to
Excel), it would quite often clear up the weirdness they were
experiencing. And to have your users do that like Fred suggests
after each update to the form, why, that's downright proactive! ;]
They first time they access forms after logging back it, it'll be
a little slow as the forms recache, but better that than a form
that doesn't work right.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov <mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Mary Dollus
Sent: Tuesday, January 22, 2013 7:29 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: [EXTERNAL] Garbled User tool screens
Morning!
When we flush our midtier servers after we have updated
forms/workflow on our servers, from time to time users will
experience what they see as a garbled screen when they open a form
using the User tool. What they are actually seeing is a different
view than is identified in the Application. For instance if we
have 2 views on a form, Support and Admin, we define Support in
the application as the primary view. Sporadically, they will see
the Admin view; which contains all the fields and is rather messy
sometimes.
------------
This is the feedback we received from BMC this morning:
"Looking at the answers and explaination it seems like there might
be a issue with the User tool cache. I would lke you to try the
following for the users who are getting this issue.
1. Delete the records for this userd from the AR System User
Preference form.
2. Change the home directory of the User tool and restart the User
tool."
------------
Has anyone else experienced this?
Thanks!!!
Mary Dollus
ARS 7.6.04
Oracle/UNIX
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--
Thanks & Regards,
Anuja Kulkarni
Vyom Labs Pvt. Ltd.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL.
Pune - 411015.
Web: www.vyomlabs.com
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