Hi Victor,
You will see that both the links are quite different if you look closely
to the link you posted and the one I suggested.
Link you posted :
https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+Single+Sign-On+server+for+AR+System+integration
Link I suggested :
https://docs.bmc.com/docs/display/public/sso80/Integrating+BMC+Atrium+Single+Sign-On+with+AR+System
Could you please confirm if you meant the one I posted?
Regards,
Ripu Daman Bhadoria
Staff Product Developer
Platform Development Function
Email : [email protected]
Desk : +91 20 40175901
Mobile : +91 9561878985
Fax : +91 20 40175001
Company : BMC Software (http://www.bmc.com/)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Victor
Sent: Monday, January 28, 2013 12:00 AM
To: [email protected]
Subject: Re: Atrium SSO Configuration Issues
Hello Ripu Daman,
Thanks for your response.
Actually I followed the same steps from the link provided in my post earlier.
I even managed to run a successful health check.
Every first attempt to connet using http://MidtierFQDNHostName:port/arsys
results in the given error message.
Consecutive attemps produce "ARERR [623] - Authentication failed" error
message
Thanks and regards,
Victor
On Sunday 27 Jan 2013 15:49:16 Bhadoria, Ripu wrote:
> Hello Victor,
>
> Actually, Atrium SSO configuration requires changes to be done for both AR
> System and Midtier.
>
> From the mail below, it looks like you have only done the changes to
> integrate AR System with Atrium SSO but not Midtier.
>
> Follow the steps which below URL directs, to get Atrium SSO integration
> work
>
>
https://docs.bmc.com/docs/display/public/sso80/Integrating+BMC+Atrium+Sin
> gle+Sign-On+with+AR+System
>
> Brief of the steps given below :
>
> 1. Configure external authentication in the AR System server.
> 2. Install the BMC Atrium Single Sign-On server.
> 3. Configure BMC Atrium Single Sign-On integration.
> 4. Configure the mid tier for BMC Atrium Single Sign-On user
> authentication. ( I suspect this is what you missed to do) 5. Configure
> the BMC Atrium Single Sign-On server for AR System integration 6. Run a
> health check of the integration.
>
> Let us know in case you still find any issue.
>
> Regards,
>
> Ripu Daman Bhadoria
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Victor Sent: Sunday, January 27,
> 2013 7:44 PM
> To: [email protected]
> Subject: Atrium SSO Configuration Issues
>
> Hello Listers,
>
> I'm trying to configure Atrium SSO for AR System Integration.
>
> I followed the instructions and performed the tasks listed on
> https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+S
> ingle+Sign- On+server+for+AR+System+integration.
> I can see the AR users and groups in Subjects part, I can even successfully
> log in using https://AtriumSSOFQDNHostName:port/atriumsso?realm=BmcRealm
> and relevant AR system username and password.
> I configured the Atrium SSO Integration tab of Server Information from AR
> System Administration Console.
> When I tried to log in to AR system using
> http://MidtierFQDNHostName:port/arsys I received the following error
> message:
>
> BMCSSG1511E: Failed to access agent attribute
> (sunidentityserverdevicestatus) from server (org.json.JSONException:
> JSONObject["sunidentityserverdevicestatus"] not found.).
>
> My ../debug/Authentication file shows
>
> amAuth:01/27/2013 01:11:55:683 PM CET: Thread[Thread-2,5,main]
> ERROR: Exception creating session .. :
> ...(here java.lang.NullPointerException)
> ERROR: Failed to login to
> https://AtriumSSOFQDNHostName:8443/atriumsso/authservice
> ..
> ERROR: Authentication failed.
>
> Can someone please help me to resolve the issue?
>
> AR System/ITSM 8.0.0 on Win2008 OS; MS SQL Server 2008; Tomcat 6
>
> Thanks and regards,
>
> Victor
>
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