Usually you do not directly import AD data into remedy user or user profile
form.
You would create a staging form and get the AD data into this form and then
do all kinds of validations and do a final push to User and or User Profile
form.
You can build all your logic on what permissions to be assigned etc..on
that staging form.
Coming to how to get the data from AD.
1. Create the vendor form and connect to AD using the OOTB adapters like
ARDBC provided by BMC.
2. Write an escalation on that vendor form to get the data from AD into
remedy.
In old versions(6.x) this was error prone due to the adapter crashing
if there are more than 10,000 entries in AD etc..Not sure how it is in the
newer versions.
Also make sure your escalation imports only the modified records from
AD. (AD should provide a reliable column to validate what records are
changed since your last run).
3.If above is not possible I have seen where a nightly job dumps data into
a csv from AD and a cronjob with remedy import command getting that data
into remedy staging form.
4. Also if Vendor form does not work as you expected and if AD can dump the
delta into a staging database table you can create a view form interfacing
to that staging table and do your workflow.
Just do a search on this forum you will find lot of information.
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