Thank you – sounds like what I was looking for.

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Carl Wilson
Sent: Wednesday, February 27, 2013 9:54 AM
To: [email protected]
Subject: Re: Active Directory and People Records

**
Hi,
the 8.x versions come with pre-defined LDAP and LDAPS Atrium Integration Jobs 
that can fulfil this purpose.  They use the DMT Staging forms to perform 
validation against the data.  You could investigate the use of these over a 
customisation.
I have used these at a customer and you can add in LDAP Filters, etc, along 
with updating the AI Transformations to include additional steps such as 
applying defaults where Null or trimming long text fields etc.

________________________________

Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/


From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Hennigan, Sandra
Sent: 27 February 2013 14:26
To: [email protected]
Subject: Active Directory and People Records

**
All,

I am a one developer shop so without any sidekick to discuss with -

Windows Server 2008 R2 Enterprise
ARS 8.1
ITSM 8.1
Oracle 11g

Goal: Remedy People Records need to be in sync with Active Directory (AD)

I successfully configured ARDBC
Created Vendor form
Created People Staging form
Created Escalation to push AD data from Vendor form to Staging form

Question –
The last time I configured ARDBC, Remedy used the SHR:People form so AD data 
went from the Staging form to SHR:People. For 8.1, should Staging form data be 
pushed directly to the CTM:People?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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