thank you for the help.. we are thinking a test will be to just to remove the overlay from the change form and see if the install runs.
as a side note, would you say it would be OK to just re-run the ITSM installed again on the FAILED install, or would you say that it would be better to revert to snapshot from before the failed ITSM upgrade and re-run clean, or might it be quicker to re-runt he ITSM installer over the top of the failed install (after removing the overlay of course)? cheers dan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
