Line 25 in the log has: [ERROR][Fri Mar 08 11:26:25.167] ImportFileNode- 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Column
You might search "chg_deplapp.def" for a form with a field having the name "Column" and then look to see what you have on your server Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Miller Sent: Friday, March 08, 2013 9:01 AM To: [email protected] Subject: Re: Upgrade ITSM 7.6.04SP2 to 8.1 - Wierd error (SEVERE) Hi there that BMCRemedyChangeManagement.log has some good info in... i took a full zip off the server before reverting-to-snapshot. we have looked at the contents now and are not really any fiurther, though we can see the .def file the upgrade is trying to import, and what fields it is having trouble with... but how do we correlate that with relaity, i.e. work out what the issue is... section of BMCRemedyChangeManagement.log below: [Fri Mar 08 11:23:07.383] RikMain- RIK utility version/timestamp: 8.1.00 201301251157 [Fri Mar 08 11:23:07.383] RikMain- Command = C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe loadapp -f e:\Program Files\BMC Software\BMCRemedyITSMSuite\Workflow\install\8.1.00_overlay_install\systems\chg\workflow\en\adf_chg.xml -m nosamp -x VBMC41-IEDRW -t 0 -u Action Request Installer Account -p ****** -l e:\Program Files\BMC Software\BMCRemedyITSMSuite -n BMCRemedyChangeManagement -L [Fri Mar 08 11:23:07.385] RikMain- ARInitialization Complete [Fri Mar 08 11:23:07.388] SetOverlayGroup- Set Session Configuration for design and runtime overlay group (base[-1]) succeeded [Fri Mar 08 11:23:07.388] SetSessionTimeouts- Using 7200 seconds for the Normal timeout [Fri Mar 08 11:23:07.388] SetSessionTimeouts- Using 14400 seconds for the Long timeout [Fri Mar 08 11:23:07.388] SetSessionTimeouts- Using 21600 seconds for the Extra Long timeout [Fri Mar 08 11:23:07.400] VerifyControl- AR User is valid [Fri Mar 08 11:23:07.402] RikMain- Calling the subcommand: loadapp [Fri Mar 08 11:23:07.407] LoadApp- Application "chg" has 4 file(s): 4 definition file(s), 0 configuration data file(s), 0 sample data file(s) [Fri Mar 08 11:23:07.407] ProcessCommandsOfComponent- Commands List is empty <Commands>. No Commands to execute [Fri Mar 08 11:23:07.407] LoadComponent- ************************************************** [Fri Mar 08 11:23:07.441] LoadComponent- Processing component: chg [Fri Mar 08 11:23:07.441] LoadComponent- Loading component chg [Fri Mar 08 11:23:07.441] LoadComponent- Specified mask (0x01801021) overrides all other ARImport settings! [Fri Mar 08 11:23:07.441] LoadComponent- Starting Definition Import for e:\Program Files\BMC Software\BMCRemedyITSMSuite\Workflow\install\8.1.00_overlay_install\systems\chg\workflow\en\.\chg_deplapp.def [Fri Mar 08 11:23:07.528] ImportFileNode- Calling ARImport() in arimport_forced_mask mode for "chg_deplapp.def", mask 0x1801021. "Timeout = 7200 seconds. [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- ARImport() for "chg_deplapp.def" returned non-zero return code 2 [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeInterface : <1000003216> [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeSelfJoin : <112> [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeRiskDerivedTemplateFieldSelectionLookup : <1000000000> [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeRiskDerivedFactorsTemplateLookup : <300207500> [ERROR][Fri Mar 08 11:26:25.167] ImportFileNode- 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Column [WARNING][Fri Mar 08 11:26:25.167] ImportFileNode- 55 The following item was not imported CHG:ChangeImpactedAreaCIAssociation_Join [WARNING][Fri Mar 08 11:26:25.167] ImportFileNode- 55 The following item was not imported CHG:ChangeRelationshipInterface [WARNING][Fri Mar 08 11:26:25.167] ImportFileNode- 55 The following item was not imported CHG:ChangeImpctAreaApproverLookup [WARNING][Fri Mar 08 11:26:25.190] ImportFileNode- 55 The following item was not imported CHG:ChangeApproverLookup [WARNING][Fri Mar 08 11:26:25.190] ImportFileNode- 55 The following item was not imported CHG:Association_ID01_02Join [WARNING][Fri Mar 08 11:26:25.190] ImportFileNode- 55 The following item was not imported CHG:TemplateQueryInterface [WARNING][Fri Mar 08 11:26:25.190] ImportFileNode- 55 The following item was not imported CHG:Infrastructure Change Classic [WARNING][Fri Mar 08 11:26:25.190] ImportFileNode- 55 The following item was not imported CHG:InfrastructureChangeAPDetail [WARNING][Fri Mar 08 11:26:25.214] ImportFileNode- 55 The following item was not imported CHG:Chg Search-Worklog [WARNING][Fri Mar 08 11:26:25.214] ImportFileNode- 55 The following item was not imported CHG:Chg Search-Associations [WARNING][Fri Mar 08 11:26:25.214] ImportFileNode- 55 The following item was not imported CHG:ChangeSelfJoin [WARNING][Fri Mar 08 11:26:25.214] ImportFileNode- 55 The following item was not imported CHG:ChangeRiskDerivedTemplateSelectionDerivedFactorsLookup [WARNING][Fri Mar 08 11:26:25.214] ImportFileNode- 55 The following item was not imported CHG:ChangeROIConfig_Join [WARNING][Fri Mar 08 11:26:25.243] ImportFileNode- 55 The following item was not imported CHG:ChangeInterface [WARNING][Fri Mar 08 11:26:25.243] ImportFileNode- 55 The following item was not imported CHG:ChangeAssocJoinCRQ [WARNING][Fri Mar 08 11:26:25.243] ImportFileNode- 55 The following item was not imported CHG:ChangeAPDetailSignature [WARNING][Fri Mar 08 11:26:25.243] ImportFileNode- 55 The following item was not imported CHG:Change-ImpctArea [WARNING][Fri Mar 08 11:26:25.243] ImportFileNode- 55 The following item was not imported CHG:Change-ImpactedAreasJoin [WARNING][Fri Mar 08 11:26:25.272] ImportFileNode- 55 The following item was not imported CHG:Association_ID02Join [WARNING][Fri Mar 08 11:26:25.272] ImportFileNode- 55 The following item was not imported CHG:Association_ID01Join [WARNING][Fri Mar 08 11:26:25.272] ImportFileNode- 55 The following item was not imported CHG:TemplateSPGAssocLookup [WARNING][Fri Mar 08 11:26:25.272] ImportFileNode- 55 The following item was not imported CHG:ProcessFlow_TemplateSPGLookup [WARNING][Fri Mar 08 11:26:25.272] ImportFileNode- 55 The following item was not imported CHG:ChangeRiskFactorQuestionLookup [WARNING][Fri Mar 08 11:26:25.301] ImportFileNode- 55 The following item was not imported CHG:ChangeRiskDerivedTemplateFieldSelectionLookup [WARNING][Fri Mar 08 11:26:25.301] ImportFileNode- 55 The following item was not imported CHG:TemplateSPGLookUp [WARNING][Fri Mar 08 11:26:25.301] ImportFileNode- 55 The following item was not imported CHG:SupportGRP_Template [WARNING][Fri Mar 08 11:26:25.301] ImportFileNode- 55 The following item was not imported CHG:ChangeRiskFactorsTemplateLookup [WARNING][Fri Mar 08 11:26:25.301] ImportFileNode- 55 The following item was not imported CHG:ChangeRiskDerivedFactorsTemplateLookup [WARNING][Fri Mar 08 11:26:25.331] ImportFileNode- 55 The following item was not imported CHG:Association-CI Join-Inner [WARNING][Fri Mar 08 11:26:25.331] ImportFileNode- 55 The following item was not imported CHG:Change Management Console [Fri Mar 08 11:26:25.332] LoadComponent- Writing error codes to file - e:\Program Files\BMC Software\BMCRemedyITSMSuite\Logs\rik.err [Fri Mar 08 11:26:25.332] LoadComponent- Definition File (e:\Program Files\BMC Software\BMCRemedyITSMSuite\Workflow\install\8.1.00_overlay_install\systems\chg\workflow\en\.\chg_deplapp.def) import failed with error code (392) :- (Field/VUI name must be unique for the form -- there is already a field or VUI using this name) [ERROR][Fri Mar 08 11:26:25.360] LoadComponent- Definition Import failed for e:\Program Files\BMC Software\BMCRemedyITSMSuite\Workflow\install\8.1.00_overlay_install\systems\chg\workflow\en\.\chg_deplapp.def (return code 1054) [Fri Mar 08 11:26:25.360] LoadComponent- **** Percent complete **** 51 [ERROR][Fri Mar 08 11:26:25.360] LoadComponent- At least one file in definitions list returned an error [ERROR][Fri Mar 08 11:26:25.360] LoadComponent- Errors processing component chg, worst overall return code = 1054 [Fri Mar 08 11:26:25.389] LoadApp- Application load completed, errors encountered. [Fri Mar 08 11:26:25.389] LoadApp- File Load Status for Component: chg [Fri Mar 08 11:26:25.389] LoadApp- Packing List Config Data Sample Data All Files [Fri Mar 08 11:26:25.389] LoadApp- Skipped 0 0 0 0 [Fri Mar 08 11:26:25.389] LoadApp- Success 0 0 0 0 [Fri Mar 08 11:26:25.389] LoadApp- Failed 1 0 0 1 [Fri Mar 08 11:26:25.389] LoadApp- Totals 1 0 0 1 [Fri Mar 08 11:26:25.413] LoadApp- Worst Return Code 1054 0 0 1054 [Fri Mar 08 11:26:25.413] LoadApp- File Load Status for overall Application: chg [Fri Mar 08 11:26:25.413] LoadApp- Packing List Config Data Sample Data All Files [Fri Mar 08 11:26:25.413] LoadApp- Skipped 0 0 0 0 [Fri Mar 08 11:26:25.413] LoadApp- Success 0 0 0 0 [Fri Mar 08 11:26:25.413] LoadApp- Failed 1 0 0 1 [Fri Mar 08 11:26:25.413] LoadApp- Totals 1 0 0 1 [Fri Mar 08 11:26:25.413] LoadApp- Worst Return Code 1054 0 1054 [Fri Mar 08 11:26:25.475] RikMain- ARTermination complete [Fri Mar 08 11:26:25.475] RikMain- Returning 1054 for RIK subcommand loadapp _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
