The fact that an overlay exists should not be an issue, after all that's the whole point of them in the first place! It's hard to provide any specific advice without some more information to understand what the actual cause of the failure was. The one bit of the log you have posted suggests a problem due to a naming conflict but you really need to look in to the other logs to see exactly what the problem was.
Regarding what to install against, I'd roll it back so that you know you're starting from a working system. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Miller Sent: 08 March 2013 13:58 To: [email protected] Subject: Re: Upgrade ITSM 7.6.04SP2 to 8.1 - Wierd error (SEVERE) thank you for the help.. we are thinking a test will be to just to remove the overlay from the change form and see if the install runs. as a side note, would you say it would be OK to just re-run the ITSM installed again on the FAILED install, or would you say that it would be better to revert to snapshot from before the failed ITSM upgrade and re-run clean, or might it be quicker to re-runt he ITSM installer over the top of the failed install (after removing the overlay of course)? cheers dan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
