Sanjay, What I can tell you about Instance ID in particular is that it is used throughout ITSM for relationship purposes. For example, when a task is related to a change or incident or anything else, there are filters that do a lookup on a form called TMS:ParentApplicationObject where it matches the Instance ID from the parent record and maps it to a field on TMS:Task called RootRequestInstanceID. So you can see that the Instance ID is used throughout. So, yes, while it may seem redundant, the devs at BMC are using these fields for specific purposes. If and when you customize, you may feel that you only need to use the Incident ID or Request ID and nothing else. However, if you then expand your customization to integrate with other ITSM modules, you may find that you need to use the fields that BMC was using such as the Instance ID field.
On Thu, May 16, 2013 at 4:55 AM, sanjay <[email protected]> wrote: > Hello Lister's, > > I have a basic question may be you guys might find this is quite silly. But > still I have a curiosity to to know form your guys. > > In BMC Remedy Incident Management we have HPD:Help Desk form to create new > ticket which contains request ID, Incident ID and Instance ID. > > My question is, when we have Request ID which is unique and can be > manipulative to become incident ID . Then what is the use of Incident ID > and > Instance Id. Why do I need to have Incident ID and Instance ID when I have > Request Id in a form which is unique ? > > And thanks in advance for all your suggestion and valuable post. > > Cheers.... > > Regards, > Sanjay > > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Necessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
