Hi, Incident id gets generated when you save the incident. We are storing the other information of incident in multiple forms (i.e. tables) to maintain the relationship with incident we need unique value and this is resolve by using Instance ID field as it is unique.
___________________________________ Thanks & Regards, Pankaj Salpekar. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of sanjay Sent: Thursday, May 16, 2013 2:26 PM To: [email protected] Subject: Difference between Necessity of Incident ID, Instance ID when I have Request ID Hello Lister's, I have a basic question may be you guys might find this is quite silly. But still I have a curiosity to to know form your guys. In BMC Remedy Incident Management we have HPD:Help Desk form to create new ticket which contains request ID, Incident ID and Instance ID. My question is, when we have Request ID which is unique and can be manipulative to become incident ID . Then what is the use of Incident ID and Instance Id. Why do I need to have Incident ID and Instance ID when I have Request Id in a form which is unique ? And thanks in advance for all your suggestion and valuable post. Cheers.... Regards, Sanjay -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Ne cessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
