Sanjay, In addition to Tauf's comments, the reason there is a Incident ID that is different than the request id is because there are times when the Incident ID is generated prior to the record being submitted to the DB. Because of this, you can't use Request ID because it doesn't exist yet, so they needed to have a field that could be generated prior to the request id...and as such, needed another field....
On Thu, May 16, 2013 at 2:55 AM, sanjay <[email protected]> wrote: > Hello Lister's, > > I have a basic question may be you guys might find this is quite silly. But > still I have a curiosity to to know form your guys. > > In BMC Remedy Incident Management we have HPD:Help Desk form to create new > ticket which contains request ID, Incident ID and Instance ID. > > My question is, when we have Request ID which is unique and can be > manipulative to become incident ID . Then what is the use of Incident ID > and > Instance Id. Why do I need to have Incident ID and Instance ID when I have > Request Id in a form which is unique ? > > And thanks in advance for all your suggestion and valuable post. > > Cheers.... > > Regards, > Sanjay > > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Necessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
