Ken,
The arjavaplugin log should tell you what is happening. The fact that wrong authentication returns an error indicates that the request is indeed hitting the AR Server. If there is a problem after that, the arjavaplugin log would say more. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Cecil, Ken Sent: Wednesday, May 22, 2013 2:45 PM To: [email protected] Subject: No response from Web Service I am testing calls to some of the OOTB ITSM Web Services. Many appear to be working fine. However, the most important one that we'd like to use (HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet Portal) is not returning a response and the SOAP UI tool just times out after about a minute of waiting for a response. I used Fiddler to see the http traffic. I can see were SOAP UI is sending the request to the Mid Tier but there is absolutely no response traffic. As a control I do receive a response from the TMS_TaskInterface web service. Has anybody else already run into this. I haven't modified the web services. Is there something simple I have overlooked? Here is the call I am making. <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:urn="urn:HPD_IncidentInterface_WS"> <soapenv:Header> <urn:AuthenticationInfo> <urn:userName>UserName</urn:userName> <urn:password>Password</urn:password> </urn:AuthenticationInfo> </soapenv:Header> <soapenv:Body> <urn:HelpDesk_Query_Service> <urn:Incident_Number>INC000000359107</urn:Incident_Number> </urn:HelpDesk_Query_Service> </soapenv:Body> </soapenv:Envelope> Also, If I put in an invalid username/password combination I do get an error response back right away. This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat and IIS Thanks, Ken. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
