This is mere performance issue. Please increase list & Fast threads or improve search criteria, issue shall get resolve.
Thanks, Abhijit Hendre On May 23, 2013 12:41 PM, "Rüdiger Tams" <ruedi...@tams.de> wrote: > ** > Hi there, > > this WS is working on my installation. > ARS 7.6.3, ITSM 7.6.3, SOAPUI 4.5.1, Apache Tomcat only. > > This ootb WS has 3 functions: > - Modify > - Query (single INC) > - QueryList (multiple INC) > > Query for sinlge INC is something like > <urn:Incident_Number>INC000000001234</urn:Incident_Number> > > For QueryList you should use a search string, something like: > <urn:Qualification>'Reported Date' > "20/05/2013 > 00:00:00"</urn:Qualification> > > I am using a login that has read license type and default incident > permissions only: > Asset User, Asset Viewer, Incident Viewer and Infrastructure Change Viewer. > No Supoprt Staff. Unrestricted Access. > We are using normal hostnames in the WS URL, no FQDNs. > > The login response is the first step signing in that means connection to > AR server seems > to be fine. When sending back a list of results this could take some time, > so check for > timeout settings and increase them, increase memory for Tomcat. > > HTH > Rüdiger > > *Von:* Sylvain YVON <sylvain.y...@gmail.com> > *An:* arslist@ARSLIST.ORG > *Gesendet:* 8:34 Donnerstag, 23.Mai 2013 > *Betreff:* Re: No response from Web Service > > ** > The problem is with consuming an AR System WS from a client, not an > external WS from a filter, so it would rather be the Mid Tier Web Services > logs along with the server side API+Filter+SQL. > > > On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza <jdso...@shyle.net> wrote: > > ** > ** ** > Ken,**** > ** ** > The arjavaplugin log should tell you what is happening. The fact that > wrong authentication returns an error indicates that the request is indeed > hitting the AR Server. If there is a problem after that, the arjavaplugin > log would say more.**** > ** ** > Joe**** > ** ** > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken > *Sent:* Wednesday, May 22, 2013 2:45 PM > *To:* arslist@ARSLIST.ORG > *Subject:* No response from Web Service**** > ** ** > I am testing calls to some of the OOTB ITSM Web Services. Many appear to > be working fine. However, the most important one that we’d like to use > (HPD_IncidentInterface_WS to pull up a list of users Incidents on our > Intranet Portal) is not returning a response and the SOAP UI tool just > times out after about a minute of waiting for a response.**** > ** ** > I used Fiddler to see the http traffic. I can see were SOAP UI is sending > the request to the Mid Tier but there is absolutely no response traffic. As > a control I do receive a response from the TMS_TaskInterface web service.* > *** > ** ** > Has anybody else already run into this. I haven’t modified the web > services. Is there something simple I have overlooked? **** > ** ** > Here is the call I am making.**** > ** ** > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:urn="urn:HPD_IncidentInterface_WS">**** > <soapenv:Header>**** > <urn:AuthenticationInfo>**** > <urn:userName>UserName</urn:userName>**** > <urn:password>Password</urn:password>**** > </urn:AuthenticationInfo>**** > </soapenv:Header>**** > <soapenv:Body>**** > <urn:HelpDesk_Query_Service>**** > <urn:Incident_Number>INC000000359107</urn:Incident_Number>**** > </urn:HelpDesk_Query_Service>**** > </soapenv:Body>**** > </soapenv:Envelope>**** > ** ** > ** ** > Also, If I put in an invalid username/password combination I do get an > error response back right away.**** > ** ** > This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat > and IIS**** > ** ** > ** ** > Thanks,**** > Ken.**** > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
