The problem is with consuming an AR System WS from a client, not an external WS from a filter, so it would rather be the Mid Tier Web Services logs along with the server side API+Filter+SQL.
On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza <[email protected]> wrote: > ** > > ** ** > > Ken,**** > > ** ** > > The arjavaplugin log should tell you what is happening. The fact that > wrong authentication returns an error indicates that the request is indeed > hitting the AR Server. If there is a problem after that, the arjavaplugin > log would say more.**** > > ** ** > > Joe**** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Cecil, Ken > *Sent:* Wednesday, May 22, 2013 2:45 PM > *To:* [email protected] > *Subject:* No response from Web Service**** > > ** ** > > I am testing calls to some of the OOTB ITSM Web Services. Many appear to > be working fine. However, the most important one that we’d like to use > (HPD_IncidentInterface_WS to pull up a list of users Incidents on our > Intranet Portal) is not returning a response and the SOAP UI tool just > times out after about a minute of waiting for a response.**** > > ** ** > > I used Fiddler to see the http traffic. I can see were SOAP UI is sending > the request to the Mid Tier but there is absolutely no response traffic. As > a control I do receive a response from the TMS_TaskInterface web service.* > *** > > ** ** > > Has anybody else already run into this. I haven’t modified the web > services. Is there something simple I have overlooked? **** > > ** ** > > Here is the call I am making.**** > > ** ** > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:urn="urn:HPD_IncidentInterface_WS">**** > > <soapenv:Header>**** > > <urn:AuthenticationInfo>**** > > <urn:userName>UserName</urn:userName>**** > > <urn:password>Password</urn:password>**** > > </urn:AuthenticationInfo>**** > > </soapenv:Header>**** > > <soapenv:Body>**** > > <urn:HelpDesk_Query_Service>**** > > <urn:Incident_Number>INC000000359107</urn:Incident_Number>**** > > </urn:HelpDesk_Query_Service>**** > > </soapenv:Body>**** > > </soapenv:Envelope>**** > > ** ** > > ** ** > > Also, If I put in an invalid username/password combination I do get an > error response back right away.**** > > ** ** > > This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat > and IIS**** > > ** ** > > ** ** > > Thanks,**** > > Ken.**** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
