Hi there, this WS is working on my installation. ARS 7.6.3, ITSM 7.6.3, SOAPUI 4.5.1, Apache Tomcat only. This ootb WS has 3 functions: - Modify - Query (single INC) - QueryList (multiple INC) Query for sinlge INC is something like <urn:Incident_Number>INC000000001234</urn:Incident_Number> For QueryList you should use a search string, something like: <urn:Qualification>'Reported Date' > "20/05/2013 00:00:00"</urn:Qualification> I am using a login that has read license type and default incident permissions only: Asset User, Asset Viewer, Incident Viewer and Infrastructure Change Viewer. No Supoprt Staff. Unrestricted Access. We are using normal hostnames in the WS URL, no FQDNs. The login response is the first step signing in that means connection to AR server seems to be fine. When sending back a list of results this could take some time, so check for timeout settings and increase them, increase memory for Tomcat. HTH Rüdiger
>________________________________ >Von: Sylvain YVON <[email protected]> >An: [email protected] >Gesendet: 8:34 Donnerstag, 23.Mai 2013 >Betreff: Re: No response from Web Service > > > >** >The problem is with consuming an AR System WS from a client, not an external >WS from a filter, so it would rather be the Mid Tier Web Services logs along >with the server side API+Filter+SQL. > > > > >On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza <[email protected]> wrote: > >** >> >>Ken, >> >>The arjavaplugin log should tell you what is happening. The fact that wrong >>authentication returns an error indicates that the request is indeed hitting >>the AR Server. If there is a problem after that, the arjavaplugin log would >>say more. >> >>Joe >> >> >>________________________________ >> >>From:Action Request System discussion list(ARSList) >>[mailto:[email protected]] On Behalf Of Cecil, Ken >>Sent: Wednesday, May 22, 2013 2:45 PM >>To: [email protected] >>Subject: No response from Web Service >> >>I am testing calls to some of the OOTB ITSM Web Services. Many appear to be >>working fine. However, the most important one that we’d like to use >>(HPD_IncidentInterface_WS to pull up a list of users Incidents on our >>Intranet Portal) is not returning a response and the SOAP UI tool just times >>out after about a minute of waiting for a response. >> >>I used Fiddler to see the http traffic. I can see were SOAP UI is sending the >>request to the Mid Tier but there is absolutely no response traffic. As a >>control I do receive a response from the TMS_TaskInterface web service. >> >>Has anybody else already run into this. I haven’t modified the web services. >>Is there something simple I have overlooked? >> >>Here is the call I am making. >> >><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; >>xmlns:urn="urn:HPD_IncidentInterface_WS"> >> <soapenv:Header> >> <urn:AuthenticationInfo> >> <urn:userName>UserName</urn:userName> >> <urn:password>Password</urn:password> >> </urn:AuthenticationInfo> >> </soapenv:Header> >> <soapenv:Body> >> <urn:HelpDesk_Query_Service> >> <urn:Incident_Number>INC000000359107</urn:Incident_Number> >> </urn:HelpDesk_Query_Service> >> </soapenv:Body> >></soapenv:Envelope> >> >> >>Also, If I put in an invalid username/password combination I do get an error >>response back right away. >> >>This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat and >>IIS >> >> >>Thanks, >>Ken. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: >>"Where the Answers Are" and have been for 20 years_ >_ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
