To be clear, are you keeping the custom app or going to ITSM? If going to ITSM, the WUT won't work well for you in both 7.6.04 or 8.1.
Sent from my iPhone On May 31, 2013, at 12:43 PM, PCB <[email protected]> wrote: > Hello - > > I'm involved in a bit of a nightmare project. > I'll spare you most of the details, but, I'm upgrading a custom Remedy app > from 4.5 to either 7.6.4 or 8.1. > > It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We > have new modern hardware ready to go for the replacement. > > I've been doing remedy dev since 1999, so I'm up to the task. > > There are a million things I'm going to run into, but my one big question is > related to the Windows User tool. > All of the users have only ever used the User tool; they've never even seen > the midtier. I'd like to use 8.1 because it will remain supported longer and > this will likely go a long time before being upgraded again. Also, there are > some new features I'm interested in. However, if the 7.6.4 client doesn't > play well with 8.1, I'll be forced to install 7.6. > > My questions: Have you been running the 7.6.4 user tool against an 8.1 > server? For how long? How well is it working? > > Based on past experiences with backwards compatibility with Remedy, I'm > imagining it will work well enough, but I wanted to check to make sure. > > Oh, and to head off anyone saying to just force them to use the midtier - > that will be a political battle, not a technology battle. We are going to > make the midtier available to them, but the app is used by another department > and they have dictated that they need the user tool. > > Thanks everyone. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
