Doug, We are in a similar situation and we were told by BMC support that the WUT 7.6.04 client is not supported on 8.1 server. If any issues occur, that no support is provided. Is this still a true comment, or is there a shift in the support model, and BMC will provide support of the WUT 7.6.04 on a server 8.x? Thank you,
Pascale Sterrett Kenavo ar wech all [email protected] Sent by: [email protected] 05/31/2013 10:57 AM Please respond to [email protected] To [email protected] cc Subject Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: [email protected] Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
