Sounds like the WUT factory has been shutdown. The tooling has been put into storage and the workers have been move to other assembly lines. The lights are out.
Personally I am super happy we finally have some part of ITSM 8 in production and a little less reliance on WUT. The browser isn't my team's responsibility. WUT and ARODBC are so when they break we have to support the PC and compatibility any issues it has. We are in the process of rolling out Win7 64-bit so we have people using WUTpublished on 32-bit 2003 servers to access our older (most active) system. It is my understanding that the v4.5 32-bit Citrix servers are no longer supported though. So either way we have an unsupported configuration. Darned if we do, darned if we don't. Jason On Thu, Jun 6, 2013 at 3:25 PM, Brock, Anne <[email protected]> wrote: > Given that I'm also not a lawyer - the way I heard Dave Easter describe it > was: If the user tool 7.6.04 doesn't work on Windows 8.0 against an 8.1 > server, we're not going to fix it... because we aren't supporting the > windows tool anymore. > > If something huge changes in the Windows OS or the latest version of > McAfee hammers the WUT - we won't fix it. > > If you try to use something in the system that isn't supported on the WUT > but only on the web - we won't fix it. > > Are most of us admin/developer types using the 7.6.04 WUT against our 8.1 > servers? Yeppers. Especially with a custom app that doesn't have new > features in it, you're unlikely to run into problems. > > However - concurrently checking everything out on the mid-tier is darned > good advice; over time, you do want to move your users to the web to > simplify your life and theirs. > > Anne > > Ps - I'm not a lawyer, I don't play one on TV, and any really official > answer should come from official sources at BMC > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of [email protected] > Sent: Friday, May 31, 2013 3:07 PM > To: [email protected] > Subject: Re: 7.6.4 Client with 8.1 server > > Thank you Doug, > > The comment was "No patch, no fix and no new features will be released > past the 7.6.04 SP4 release of the BMC Remedy User. If you encounter any > issues, BMC will provide its best effort in resolving the issue. But there > will not be any patches, or new client." > To me, this sounds like there is basically very limited support on the WUT > regardless of the version of its application server. > > And when we asked about the support of the WUT 7.6.04 SP4 against ARS 8.x > server, we received the same response plus the addition of "There is no > more development done on the WUT. If any issues is encountered on the WUT > 7.6.04 SP4 client on a 8.x server, there will be no fix or patch provided > for the WUT client. You must move to a Mid Tier application." > This was before 8.1 > > Pascale Sterrett > > Kenavo ar wech all > > > > > [email protected] > Sent by: [email protected] > 05/31/2013 02:50 PM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Re: 7.6.4 Client with 8.1 server > > > > > > > Steve, > > I simply don't understand the comment you received. > > Is the 8.1 environment supported? Yes -- that means you get support for > any issue > on 8.1 that occurs within that environment. > > Is the 7.6.04 Windows User Tool still under support? Yes (at least that > is my > understanding and the comment you received did not indicate that it was > not) > > Does the system support inter-version interaction? Yes this is a key > feature and > is fully supported to have different versions of clients and servers > > So, since the version of the server is supported and the version of the > client is > supported and we support interaction between different versions and there > is no > explicit statement on the compatibility matrix about a problem between > something > (like there is a statement that ITSM 7.6.04 will not run on the WUT), that > means > to me that it is supported. > > And, especially since 7.6.04 is the terminal release of the WUT client, it > needs to > be OK to use that against the later versions of the server until the > termination of > support for the WUT arrives. > > Now, this is my interpretation of the support matrix and agreement and > this is my > understanding of how things work. It is not a legal position of BMC > Software > because I am not and do not resemble a lawyer. > > > As for myself, I would use the WUT 7.6.04 against an 8.1 server with no > concerns or > issues. It is used internally, we have many customers using it. Other > than for > not running new features, there are no known issues with the interaction > of the > two. > > Doug > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of [email protected] > Sent: Friday, May 31, 2013 11:03 AM > To: [email protected] > Subject: Re: 7.6.4 Client with 8.1 server > > Doug, > > We are in a similar situation and we were told by BMC support that the WUT > > 7.6.04 client is not supported on 8.1 server. If any issues occur, that > no support is provided. Is this still a true comment, or is there a shift > > in the support model, and BMC will provide support of the WUT 7.6.04 on a > server 8.x? > Thank you, > > Pascale Sterrett > > Kenavo ar wech all > > > > > [email protected] > Sent by: [email protected] > 05/31/2013 10:57 AM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Re: 7.6.4 Client with 8.1 server > > > > > > > I would strongly encourage you to go with 8.1 for the AR System. > > The 7.6.04 Windows client is fully compatible with and runs with full > functionality > and capability against the 8.1 server and we have many customers who use > this > combination for environments or situations where there is still some use > of the > Windows native client. And, I see there have been several responses to > the list > of customers with this combination with no issues. > > For any development, you would want to move to the 8.1 version of Dev > Studio. You > do need to remember that any client side feature that was added since > 7.6.04 will > not be available to the Windows client. > > As noted by another list member, all 8.1 server side features will be > fully > available. > > Now, I would also set up the 8.1 mid-tier and validate that your > application > runs without issue there. You can have that up and available for anyone > who > wants to come in that route. You do not have to force it, people can use > the > WUT if they desire, but as people find that they can move around to > different > machines and have full access to things on the Web and the app in its full > capability is available there, transition does start to happen. > > And, if you do add to the functionality using things that take advantage > of 8.x > features, they will work just fine in the mid-tier (although not in WUT) > and you > can continue moving your application forward as another draw to the web > delivery. > > The system does allow you to take things in stages and to have gradual > transitions > from where you are to where you want to be in the future. > > The upgrade should be nice and simple and transparent (of course try in > dev first > and in a test environment second to make sure that there are no problems > -- with > backups to protect from failure. this is all of course just good > practice). The > AR System upgrades are generally clean and easy -- OK, an occasional issue > > in the > past if you have customized a system form but even that is better in the > newer > releases. > > Happy journey as you move forward with your solution, > > Doug Mueller > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of PCB > Sent: Friday, May 31, 2013 9:44 AM > To: [email protected] > Subject: 7.6.4 Client with 8.1 server > > Hello - > > I'm involved in a bit of a nightmare project. > I'll spare you most of the details, but, I'm upgrading a custom Remedy app > > from 4.5 to either 7.6.4 or 8.1. > > It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We > > have new modern hardware ready to go for the replacement. > > I've been doing remedy dev since 1999, so I'm up to the task. > > There are a million things I'm going to run into, but my one big question > is related to the Windows User tool. > All of the users have only ever used the User tool; they've never even > seen the midtier. I'd like to use 8.1 because it will remain supported > longer and this will likely go a long time before being upgraded again. > Also, there are some new features I'm interested in. However, if the 7.6.4 > > client doesn't play well with 8.1, I'll be forced to install 7.6. > > My questions: Have you been running the 7.6.4 user tool against an 8.1 > server? For how long? How well is it working? > > Based on past experiences with backwards compatibility with Remedy, I'm > imagining it will work well enough, but I wanted to check to make sure. > > Oh, and to head off anyone saying to just force them to use the midtier - > that will be a political battle, not a technology battle. We are going to > make the midtier available to them, but the app is used by another > department and they have dictated that they need the user tool. > > Thanks everyone. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for > your cooperation. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for > your cooperation. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
