We recently upgraded from 7.5 to 8.1. The user tool still works with all of our custom apps. We also use ITSM which does not work in the User Tool.
There are certain features in the 8.1 Mid-Tier that we have used to sell the loss of the User Tool. Some users have accepted it, others haven't. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of PCB Sent: Friday, May 31, 2013 10:44 AM To: [email protected] Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
