Thank you everyone that responded. We were all very close; what we missed was to fully qualify the server. The Active Link Run process is as follows:
PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates BTW - this run works for both WUT & Mid-Tier. Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 05, 2013 12:10 PM To: [email protected] Subject: Re: Open Windows Explorer from a Remedy Form ** What about file: PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, June 05, 2013 10:53 AM To: [email protected] Subject: Re: Open Windows Explorer from a Remedy Form ** Need to include the complete and well-formed URL including the http in order for it to work. Partial URL's may work in the client but not through the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on 8.1) PERFORM-ACTION-OPEN-URL http://myserver/network/changetemplates/mypage.html Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 05, 2013 11:39 AM To: [email protected] Subject: Re: Open Windows Explorer from a Remedy Form ** Have you tried PERFORM-ACTION-OPEN-URL new \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\Network\ChangeTemplates> ? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: [email protected]<mailto:[email protected]> Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to: C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\Network\ChangeTemplates> Works great from the WUT. Not so with the Mid-Tier. I'v tried using $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\ITM$\Operations\Network\ChangeTemplates> and PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\Network\ChangeTemplates> Any other ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
