That may be because you are missing the Domain-Name variable in your ar.cfg?
On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra <[email protected]>wrote: > ** > > Thank you everyone that responded. We were all very close; what we missed > was to fully qualify the server. The Active Link Run process is as follows: > **** > > ** ** > > PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates**** > > ** ** > > BTW – this run works for both WUT & Mid-Tier.**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Grooms, Frederick W > *Sent:* Wednesday, June 05, 2013 12:10 PM > *To:* [email protected] > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > What about file:**** > > ** ** > > PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates**** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brittain, Mark > *Sent:* Wednesday, June 05, 2013 10:53 AM > *To:* [email protected] > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > Need to include the complete and well-formed URL including the http in > order for it to work. Partial URL’s may work in the client but not through > the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on > 8.1)**** > > ** ** > > PERFORM-ACTION-OPEN-URL > http://myserver/network/changetemplates/mypage.html**** > > ** ** > > Mark**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Pargeter, Christie :CO IS > *Sent:* Wednesday, June 05, 2013 11:39 AM > *To:* [email protected] > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > Have you tried PERFORM-ACTION-OPEN-URL new > \\<SERVER>\Network\ChangeTemplates**** > > ?**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Hennigan, > Sandra > *Sent:* Wednesday, June 05, 2013 8:26 AM > *To:* [email protected] > *Subject:* Open Windows Explorer from a Remedy Form**** > > **** > > ** **** > > Windows 2008 r2**** > > Oracle 11g**** > > ARS 8.1**** > > ITSM 8.1**** > > **** > > We have a need to open Windows Explorer from a CHG ticket so that the user > has access to all of the change documents, i.e.Scope, PMP, BCA templates. > **** > > **** > > Back in the WUT days, I would have added a button and created an Active > Link with a Run process to:**** > > C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates**** > > **** > > Works great from the WUT. Not so with the Mid-Tier. I’v tried using **** > > $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and * > *** > > PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe > \\<SERVER>\Network\ChangeTemplates**** > > **** > > Any other ideas?**** > > **** > > Thank you,**** > > **** > > Sandra Hennigan**** > > Remedy Developer**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > ------------------------------ > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited.**** > > ** ** > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout.**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
