One reason to keep things webby. HTTP has better and more consistent support between OSes and clients.
On Thu, Jun 6, 2013 at 10:35 AM, Longwing, Lj <[email protected]> wrote: > ** > Sandra, > If it was DNS, it wouldn't work from start/run or IE...what you may find, > if you dug into the specifics of the protocols, is probably some obscure > rule that is being enforced by IE when an external application is trying to > launch a file, likely related to intranet vs internet with 'trust' rules in > place and such > > > On Thu, Jun 6, 2013 at 11:31 AM, Hennigan, Sandra < > [email protected]> wrote: > >> Fred, >> >> Interestingly, file://<SERVER>/Network/ChangeTemplates works from IE and >> from Start > Run but the Run process of the AL doesn't work unless it is >> file://<SERVER.FQDN>/Network/ChangeTemplates. >> >> I agree that it is probably DNS. I have experienced other oddities >> pertaining to our DNS. >> >> Thank you, >> >> Sandra Hennigan >> Remedy Developer >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Grooms, Frederick W >> Sent: Thursday, June 06, 2013 10:39 AM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED >> >> It should have nothing to do with the ARS server. This Run Process >> Command is executed in the client (browser or an IE type component in the >> User Tool) and not on the server. >> >> It sounds like a DNS alias or Domain Search type of issue on the client >> machine >> >> To debug I would just open IE and try both the short and FQDN format of >> the URL >> file://<SERVER.FQDN>/Network/ChangeTemplates >> file://<SERVER>/Network/ChangeTemplates >> >> Fred >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Hennigan, Sandra >> Sent: Thursday, June 06, 2013 8:23 AM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED >> >> ** >> Tauf, >> >> No, FQDN is in my ar.cfg; maybe it is my environment. It would be >> interesting to know if others need to fully qualify or not. >> >> Thank you, >> >> Sandra Hennigan >> Remedy Developer >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Tauf Chowdhury >> Sent: Thursday, June 06, 2013 8:48 AM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED >> >> ** >> That may be because you are missing the Domain-Name variable in your >> ar.cfg? >> >> >> -----Original Message----- >> On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra wrote: >> ** >> Thank you everyone that responded. We were all very close; what we missed >> was to fully qualify the server. The Active Link Run process is as follows: >> >> PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates >> >> BTW - this run works for both WUT & Mid-Tier. >> >> Sandra Hennigan >> Remedy Developer >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Grooms, Frederick W >> Sent: Wednesday, June 05, 2013 12:10 PM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form >> >> ** >> What about file: >> >> PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Brittain, Mark >> Sent: Wednesday, June 05, 2013 10:53 AM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form >> >> ** >> Need to include the complete and well-formed URL including the http in >> order for it to work. Partial URL's may work in the client but not through >> the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on >> 8.1) >> >> PERFORM-ACTION-OPEN-URL >> http://myserver/network/changetemplates/mypage.html >> >> Mark >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Pargeter, Christie :CO IS >> Sent: Wednesday, June 05, 2013 11:39 AM >> To: [email protected] >> Subject: Re: Open Windows Explorer from a Remedy Form >> >> ** >> Have you tried PERFORM-ACTION-OPEN-URL new >> \\<SERVER>\Network\ChangeTemplates >> ? >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Hennigan, Sandra >> Sent: Wednesday, June 05, 2013 8:26 AM >> To: [email protected] >> Subject: Open Windows Explorer from a Remedy Form >> >> ** >> Windows 2008 r2 >> Oracle 11g >> ARS 8.1 >> ITSM 8.1 >> >> We have a need to open Windows Explorer from a CHG ticket so that the >> user has access to all of the change documents, i.e.Scope, PMP, BCA >> templates. >> >> Back in the WUT days, I would have added a button and created an Active >> Link with a Run process to: >> C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates >> >> Works great from the WUT. Not so with the Mid-Tier. I'v tried using >> $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and >> PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe >> \\<SERVER>\Network\ChangeTemplates >> >> Any other ideas? >> >> Thank you, >> >> Sandra Hennigan >> Remedy Developer >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
