It should have nothing to do with the ARS server. This Run Process Command is
executed in the client (browser or an IE type component in the User Tool) and
not on the server.
It sounds like a DNS alias or Domain Search type of issue on the client machine
To debug I would just open IE and try both the short and FQDN format of the URL
file://<SERVER.FQDN>/Network/ChangeTemplates
file://<SERVER>/Network/ChangeTemplates
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Hennigan, Sandra
Sent: Thursday, June 06, 2013 8:23 AM
To: [email protected]
Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED
**
Tauf,
No, FQDN is in my ar.cfg; maybe it is my environment. It would be interesting
to know if others need to fully qualify or not.
Thank you,
Sandra Hennigan
Remedy Developer
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Tauf Chowdhury
Sent: Thursday, June 06, 2013 8:48 AM
To: [email protected]
Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED
**
That may be because you are missing the Domain-Name variable in your ar.cfg?
-----Original Message-----
On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra wrote:
**
Thank you everyone that responded. We were all very close; what we missed was
to fully qualify the server. The Active Link Run process is as follows:
PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates
BTW - this run works for both WUT & Mid-Tier.
Sandra Hennigan
Remedy Developer
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 05, 2013 12:10 PM
To: [email protected]
Subject: Re: Open Windows Explorer from a Remedy Form
**
What about file:
PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Wednesday, June 05, 2013 10:53 AM
To: [email protected]
Subject: Re: Open Windows Explorer from a Remedy Form
**
Need to include the complete and well-formed URL including the http in order
for it to work. Partial URL's may work in the client but not through the
mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on 8.1)
PERFORM-ACTION-OPEN-URL http://myserver/network/changetemplates/mypage.html
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, June 05, 2013 11:39 AM
To: [email protected]
Subject: Re: Open Windows Explorer from a Remedy Form
**
Have you tried PERFORM-ACTION-OPEN-URL new \\<SERVER>\Network\ChangeTemplates
?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: [email protected]
Subject: Open Windows Explorer from a Remedy Form
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
We have a need to open Windows Explorer from a CHG ticket so that the user has
access to all of the change documents, i.e.Scope, PMP, BCA templates.
Back in the WUT days, I would have added a button and created an Active Link
with a Run process to:
C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates
Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe
\\<SERVER>\Network\ChangeTemplates
Any other ideas?
Thank you,
Sandra Hennigan
Remedy Developer
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