Re: NTS number in 7.6.4

[Longwing, Lj]

Howard,
The NTS number is nothing more than a generic 'pointer' form.  When a
notification is sent out through that form, it points to that form, the
form opens on the screen, and based on information in the record, it closes
THAT window and opens the appropriate window (Incident, Change, etc)....so
yes, you can definitely link directly to the Incident/Change.  Open up your
Mid-Tier guide and research creating URL's and it discusses many methods
possible to get directly to the record in question.


On Mon, Jul 8, 2013 at 9:28 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Good morning/afternoon/evening all,****
>
> ** **
>
> I am working with a third party vendor, that thinks is can send out a URL
> to the users, that when clicked on will open up an incident or change (just
> using an incident or change number)****
>
> ** **
>
> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS
> number and the NTE Notifier form. So my question is where does the NTS
> number live? Is there a copy of that number on the Helpdesk or Change form?
> ****
>
> ** **
>
> Any ideas would be great (just be nice).****
>
> ** **
>
> As always thank you, you all,****
>
> ** **
>
> Howard****
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]<http://www.coxenterprises.com/>
> ****
>
> Howard Richter, Remedy Administrator****
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  ****
>
> Email = howard.rich...@coxinc.com****
>
> Office = 678.645.4633, Cell = 404.226.2745****
>
> *Cox Innovation Agent (CIA)*****
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
> ****
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*<http://innovation.coxenterprises.com/ideas>
> * *
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
> yourbadges.aspx*<http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx>
> ****
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"