Thanks LJ. We tried using EID numbers first, but it would never return a match (or didn't work reliably across INC/PBI/CRQ - it was a long time ago when we looked), so we had to result to using quals
Best, Jon _____________________________________________________ Jon Slaven | Amway | 616-787-7132 | [email protected] From: "Longwing, Lj" <[email protected]> To: [email protected], Date: 07/08/2013 11:51 AM Subject: Re: NTS number in 7.6.4 Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven <[email protected]> wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://<server>/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC000000876126%22 Problem: http://<server>/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI000000005807%22 Change: http://<server>/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ000000068871%22 Please note that you have to keep everything intact (including the trailing "%22") changing only the ticket # or it won't work. Best, Jon _____________________________________________________ Jon Slaven | Amway | 616-787-7132 | [email protected] From: "Richter, Howard (CEI - Atlanta)" <[email protected]> To: [email protected], Date: 07/08/2013 11:28 AM Subject: NTS number in 7.6.4 Sent by: "Action Request System discussion list(ARSList)" < [email protected]> ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = [email protected] Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
