Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary.
On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven <[email protected]> wrote: > ** Hi Howard, > > I know there's a doc about direct ticket links out there somewhere, but we > could never get them to work in 7.6.04. Essentially we had to pass an > advanced query in an encoded url. > > > Incident: > > http://<server>/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22> > INC000000876126%22 > > Problem: > > http://<server>/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22> > PBI000000005807%22 > > Change: > > http://<server>/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22> > CRQ000000068871%22 > > > Please note that you have to keep everything intact (including the > trailing "%22") changing only the ticket # or it won't work. > > Best, > Jon > _____________________________________________________ > *Jon Slaven *| Amway | 616-787-7132 | [email protected] > > > > From: "Richter, Howard (CEI - Atlanta)" <[email protected]> > To: [email protected], > Date: 07/08/2013 11:28 AM > Subject: NTS number in 7.6.4 > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > ------------------------------ > > > > ** > Good morning/afternoon/evening all, > > I am working with a third party vendor, that thinks is can send out a URL > to the users, that when clicked on will open up an incident or change (just > using an incident or change number) > > I know that the notifications now coming out of ITSM 7.6.4 reference a NTS > number and the NTE Notifier form. So my question is where does the NTS > number live? Is there a copy of that number on the Helpdesk or Change form? > > Any ideas would be great (just be nice). > > As always thank you, you all, > > Howard > > [image: Description: Description: Description: Cox Enterprises, > Inc]<http://www.coxenterprises.com/> > Howard Richter, Remedy Administrator > 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 > Email = *[email protected]* <[email protected]> > Office = 678.645.4633, Cell = 404.226.2745 > *Cox Innovation Agent (CIA)* > [image: Description: Description: > http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: > Description: Description: > http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[image: > Description: Description: > http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> > Submit your idea today for a chance to earn a badge and be entered into a > monthly drawing for a $10 gift card.* > Submit your idea:* > *http://innovation.coxenterprises.com/ideas*<http://innovation.coxenterprises.com/ideas> > * > View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/ > yourbadges.aspx*<http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx> > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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