All, Thanks for the info. I also thought I saw some doc on this some time ago, but I could not find it as well.
Howard Sent from one of Howard's iPads On Jul 8, 2013, at 11:51 AM, "Longwing, Lj" <[email protected]> wrote: > ** > Jon, > You only need to do the 'qual' route if you don't have easy access to the > request ID of the record (which is different than the displayed > incident/change/problem id), if using the EID method, no trailing encoded > values are necessary. > > > On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven <[email protected]> wrote: >> ** Hi Howard, >> >> I know there's a doc about direct ticket links out there somewhere, but we >> could never get them to work in 7.6.04. Essentially we had to pass an >> advanced query in an encoded url. >> >> >> Incident: >> http://<server>/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC000000876126%22 >> >> >> Problem: >> http://<server>/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22PBI000000005807%22 >> >> >> Change: >> http://<server>/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22CRQ000000068871%22 >> >> >> >> Please note that you have to keep everything intact (including the trailing >> "%22") changing only the ticket # or it won't work. >> >> Best, >> Jon >> _____________________________________________________ >> Jon Slaven | Amway | 616-787-7132 | [email protected] >> >> >> >> From: "Richter, Howard (CEI - Atlanta)" <[email protected]> >> To: [email protected], >> Date: 07/08/2013 11:28 AM >> Subject: NTS number in 7.6.4 >> Sent by: "Action Request System discussion list(ARSList)" >> <[email protected]> >> >> >> >> ** >> Good morning/afternoon/evening all, >> >> I am working with a third party vendor, that thinks is can send out a URL to >> the users, that when clicked on will open up an incident or change (just >> using an incident or change number) >> >> I know that the notifications now coming out of ITSM 7.6.4 reference a NTS >> number and the NTE Notifier form. So my question is where does the NTS >> number live? Is there a copy of that number on the Helpdesk or Change form? >> >> Any ideas would be great (just be nice). >> >> As always thank you, you all, >> >> Howard >> >> >> Howard Richter, Remedy Administrator >> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 >> Email = [email protected] >> Office = 678.645.4633, Cell = 404.226.2745 >> Cox Innovation Agent (CIA) >> >> Submit your idea today for a chance to earn a badge and be entered into a >> monthly drawing for a $10 gift card. >> Submit your idea: http://innovation.coxenterprises.com/ideas >> View your badges: >> http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
