Lisa, Do you see any num field mismatch error in arerror.log file? I remember there was issue with display only form with custom field when imported, its numfield in arschema table gets updated with wrong value and that corrupts the overlay form definition, in this case error with that schema id is reported arerror.log after server restart.
regards Ranjit -------------------------------------------- On Thu, 7/11/13, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <[email protected]> wrote: Subject: Re: Form with Overlay Corruption To: [email protected] Date: Thursday, July 11, 2013, 6:00 PM Very interesting. This is NOT enabled, and don't think it ever was, but it could have been the culprit. We are on SP2. We found a way around it for now, but if it happens again, I'll refer to this. Thanks for your help! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thakur, Ashish Sent: Thursday, July 11, 2013 2:27 AM To: [email protected] Subject: Re: Form with Overlay Corruption ** Have you enabled "Cache Only Server Display Property" in the config tab of AR Admin Console ? If yes then it is already fixed in 7.6.04 SP4. Ask support for SW00425132 fix. Regards, Ashish Thakur From: John Sundberg [mailto:[email protected]] Sent: 11 July 2013 01:35 Subject: Re: Form with Overlay Corruption ** Scary. BTW -- how does this corruption happen? I have heard before "corrupt form, corrupt act link, filter, etc..." Is it a "logical inconsistency" -- or something else - like bad data? but -- how does it get bad data? -John On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <[email protected]> wrote: Luckily, it's the CTM:People Search form which is a Display Only form. We ended up just deleting it (and that will delete the workflow) and then reimporting. Risky move, but it looks like that fixed it. If it was something like the CTM:People form or some other MAIN form with all sorts of data and connections, we would have worked with BMC.... Thanks everyone! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 3:34 PM To: [email protected] Subject: Re: Form with Overlay Corruption ** and all of the data :).... On Wed, Jul 10, 2013 at 1:31 PM, pritch <[email protected]> wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. ----- Original Message ----- From: "Lisa A DLA CTR INFORMATION OPERATIONS Kemes" <[email protected]> To: [email protected] Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 [email protected] _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] www.kineticdata.com <http://www.kineticdata.com/> I community.kineticdata.com <http://community.kineticdata.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
