Sandra, there are couple of reasons why this could happen, and I see you mentioned trying couple of things..
These issue generally stem in the approval process configuration you have over there. If you are using custom approval process then try to use the OOB approval process that comes with installation. Is this happening to "Normal", "Standard", Latent or all of them? you can narrow down by this.. If you are facing this problem with couple of CRQs then try to export them and change the status and reimport to get rid of them.. However if this is happening to all the CRQs you submit then check the Approval Process Configuration. Hope this helps. -Kunal Thanks, Kunal. On Tue, Aug 6, 2013 at 1:19 AM, Hennigan, Sandra <[email protected]>wrote: > ** > > Windows 2008 r2**** > > Oracle 11g**** > > ARS 8.1**** > > ITSM 8.1**** > > ** ** > > Change Management - “Pending state with the status reason of Approval > Error”**** > > ** ** > > When a Change Request Status is set to Pending and the Status Reason is > Approval Error – is there a way to make the request actionable? Using the > Process Flow Status ribbon, the user can slect “Resume”. The change appears > to move to the next Status but it doesn’t.**** > > ** ** > > I have found several reasons why the change may be “Pending state with the > status reason of Approval Error” but nothing to recover the Change Request. > Any assistance is appreciated.**** > > ** ** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
