In test, the Active Approval field was unhidden, allowing the field to be used on change requests. Yes, setting the field to Yes, though klugey, allowed the change to be completed.
The hang-up is at Implementation Approval, so here are some details: Users must submit a Change Request using a template. There are templates for Standard, Normal and Emergency changes. The out of the box process is being used; no alterations. Approval Individuals have been set for Review & Business Approval. For Standard changes, Review and Business Approvals are expected. For Normal changes, Review and Business, Implementation and Closeout Approval are expected. For Emergency, only Closeout Approval is expected. I expect that I have missed something but I thought that if there was no approver for a Status, that no approval was needed to continue. Any assistance is greatly appreciated. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vyom Labs Support Sent: Wednesday, August 07, 2013 2:27 AM To: [email protected] Subject: Re: Approver Mappings ** Hi Team, Following is the Steps to resolve. Step 1. Take the backup of the change request(*.arx). Step2. Reset the value Active Approval(selection Field) in backup. [cid:[email protected]] Step4. Import the modified change request(*.arx) Note: Active Approval is not in the view when we open/modify a Change Request. This will resolve the issue. -- Regards, Rajeev Ranjan Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email]<http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=node&node=7583733&i=0> || Web Site: www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs http://twitter.com/#!/vyomlabs<http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Tuesday, August 06, 2013 1:20 AM To: [email protected]<mailto:[email protected]> Subject: Approver Mappings ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - "Pending state with the status reason of Approval Error" When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect "Resume". The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be "Pending state with the status reason of Approval Error" but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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